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Reviews (551)
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All reviewswelcome basketheat pumpgreat place to stayone bedroom uniton arrivalsky tvfree wififresh milkexcellent motelwould definitely stay here againlocal attractionsfenton streetheated swimming poolair conditioningbed was comfortableenjoyed our stayexcellent stay
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121 - 126 of 551 reviews
Reviewed 21 August 2017

Five of us stayed 2 nights in the 2-bedroom unit which was very clean, comfortable and well-equipped; only improvement perhaps would be a dishwasher in the unit.
You'd be hard-pressed to find more helpful people than the owners/hosts when looking for advice on where to eat, local knowledge on places of interest, etc.

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank Kam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 25 August 2017

Thank you for the review.

We are so happy that you had such a great time satying with us and that we could help you so much with local knowledge of what to do, where to eat, and where to go. WE sure do take great pride in being able to pass this knowledge on to our guests.

Also thank you for helping us with information. We are always looking at areas where we can improve to make our guests stay more comfortable.

Tim & Shelley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

clean, comfortable, warm, friendly service, good shower.
I stay in Rotorua for business only 4-5 nights a year, have stayed at other motels, hotels in Rotorua but Emerald has become my favourite, it's just nicer than some of the others.

Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
Thank P5052RLsimonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 25 August 2017

Thank you for the review.

Knowing that our corporate clients are happy and your needs are met is of vital importance to us, especially when you are away from home on business.

If there is anything we can do to make your stay with us even more comfortable, please let us know.

Tim & Shelley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

The room was very clean and the bed comfortable with excellent linen. The staft were very friendly and very helpful. As this was a package deal we thought we got value for our money and would stay here again.

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank stevebenge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 17 August 2017

Thank you Steve for taking time and reviewing us, we really appreciate it.

We are so pleased you found our Romance Package to be excellent value! It certainly has taken off! Plus the meal up Stratosfare Restaurant at Skyline is simply stunning.

Thank you for referring your friends to us as well. We will look forward to welcoming you back in the near future!

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Reviewed 14 August 2017

Can't fault it. Will definitely be back. Two bedroom unit, lounge, lovely big spa. comfortable, clean, spacious. Close to everything with zero road noise. Managers were lovely. Honestly cannot fault this lovely motel

Room Tip: Room 20 is perfect for two couples
Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 15 August 2017

Thank you for the kind words, and we can't wait to see you on your next visit.

We really are fortunate to have a lovely motel to share with people, and it is nice and close to the majority of attractions in our beautiful city.

We are happy that you enjoyed yourselves, and we look forward to hosting you again.

Tim & Shelley

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Reviewed 13 August 2017 via mobile

Had a 1 night stay in the honey moon suite room 18, the staff was friendly and helpful and I would definitely recommend this place for anyone looking at getting away for the weekend to relax. Only down flaw but wasn't really a hassle is that we were smokers and had to walk all the way down stairs. Can't wait to come back again! Thank you.

Stayed: August 2017, travelled as a couple
Thank michaela t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 15 August 2017

Thank you for your review.

The romance package sure has been a massive hit, and we are so happy that you and your partner enjoyed yourselves so much!

Keep a close eye out on our facebook page as we have a few more treats in the pipelines.

We look forward to your next visit :)

Tim & Shelley

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