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Reviews (552)
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All reviewswelcome basketheat pumpgreat place to stayone bedroom uniton arrivalsky tvfree wififresh milkexcellent motelwould definitely stay here againlocal attractionsfenton streetheated swimming poolair conditioningbed was comfortableenjoyed our stayexcellent stay
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Reviewed 16 August 2017

The room was very clean and the bed comfortable with excellent linen. The staft were very friendly and very helpful. As this was a package deal we thought we got value for our money and would stay here again.

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank stevebenge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 17 August 2017

Thank you Steve for taking time and reviewing us, we really appreciate it.

We are so pleased you found our Romance Package to be excellent value! It certainly has taken off! Plus the meal up Stratosfare Restaurant at Skyline is simply stunning.

Thank you for referring your friends to us as well. We will look forward to welcoming you back in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

Can't fault it. Will definitely be back. Two bedroom unit, lounge, lovely big spa. comfortable, clean, spacious. Close to everything with zero road noise. Managers were lovely. Honestly cannot fault this lovely motel

Room Tip: Room 20 is perfect for two couples
Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Erin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 15 August 2017

Thank you for the kind words, and we can't wait to see you on your next visit.

We really are fortunate to have a lovely motel to share with people, and it is nice and close to the majority of attractions in our beautiful city.

We are happy that you enjoyed yourselves, and we look forward to hosting you again.

Tim & Shelley

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Reviewed 13 August 2017 via mobile

Had a 1 night stay in the honey moon suite room 18, the staff was friendly and helpful and I would definitely recommend this place for anyone looking at getting away for the weekend to relax. Only down flaw but wasn't really a hassle is that we were smokers and had to walk all the way down stairs. Can't wait to come back again! Thank you.

Stayed: August 2017, travelled as a couple
Thank michaela t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 15 August 2017

Thank you for your review.

The romance package sure has been a massive hit, and we are so happy that you and your partner enjoyed yourselves so much!

Keep a close eye out on our facebook page as we have a few more treats in the pipelines.

We look forward to your next visit :)

Tim & Shelley

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Reviewed 12 August 2017

Lovely, welcoming, helpful and accommodating hosts. The room/facilities were perfect for our overnight getaway and the room was clean and tidy. We will be staying again! I highly recommend the Emerald Spa Motor Inn �

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Tarn_Allwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 15 August 2017

Thank Tarn!

It was great having you stay with us, and we are so happy you had a great time while here.

The whole team here takes great pride in our product and making sure that we help you create long lasting memories, and we are so happy we helped you to create some good ones!

We look forward to your next stay!

Tim & Shelley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Pros: Good location on Fenton, walk in 15 minutes to supermarket, restaurants and CBD. Unit was clean and inviting, we were in #28 which had advantage of a balcony overlooking the smallish heated pool. Good standard of utensils in the kitchenette. The cleaning person was wonderful and obviously takes pride in her work, sorry can't remember your name. There is ample off street parking free of charge.
Cons: No windows or air in the 2nd bedroom. Kitchenette is small with not enough storage or bench space for a family to comfortably self cater.
General: Reception on arrival and departure was matter of fact but not welcoming or grateful. A smile goes a long way, Bathrobes are on request with a lecture on how families (of which we are) tend to ruin them. You cannot use them to go to the pool even though it's winter. Despite this we enjoyed our 3 night getaway and would probably stay at Emerald again because of its cleanliness and location.

Room Tip: #28 is the only room with a private balcony making it nice and light. I was told all 2 bedroom units are on the upper floor so anyone with a mobility problem has to be able to climb stairs.
Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank Retirees2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShelleyTim, Manager at Emerald Spa Motor Inn, responded to this reviewResponded 15 August 2017

Thank you for the review.

Location for us is extremely important. Being a close 15 minute walk from town, and a lot of the attractions (Te Puia, Whakarewarewa, Redwood forest to name a few) makes us very popular with a lot of guests.

Our team here at the Emerald Spa pride ourselves on having a great product - excellent housekeeping, maintenance and fantastic customer service, and we are sorry that we did not hit the mark on this occasion. Rest assured we will look into why we dropped the ball here. We have passed your appreciation onto Les who was the housekeeper who serviced your room during your stay.

Yes, our robes are on request. A quick call to reception and we can deliver these to the room.

Again, thank you for the review. Next time you and your wife stay, we will make sure that we get you on the ground floor.

Tim & Shelley

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