Had a 1 night stay in the honey moon suite room 18, the staff was friendly and helpful and I would definitely recommend this place for anyone looking at getting away for the weekend to relax. Only down flaw but wasn't really a hassle is that we were smokers and had to walk all the way down stairs. Can't wait to come back again! Thank you.More
Lovely, welcoming, helpful and accommodating hosts. The room/facilities were perfect for our overnight getaway and the room was clean and tidy. We will be staying again! I highly recommend the Emerald Spa Motor Inn �
Thank Tarn!
It was great having you stay with us, and we are so happy you had a great time while here.
The whole team here takes great pride in our product and making sure that we help you create long lasting memories, and we are so happy we helped you to create some good ones!
We look forward to your next stay!
Tim & Shelley
Pros: Good location on Fenton, walk in 15 minutes to supermarket, restaurants and CBD. Unit was clean and inviting, we were in #28 which had advantage of a balcony overlooking the smallish heated pool. Good standard of utensils in the kitchenette. The cleaning person was wonderful and obviously takes pride in her work, sorry can't remember your name. There is ample off street parking free of charge.
Cons: No windows or air in the 2nd bedroom. Kitchenette is small with not enough storage or bench space for a family to comfortably self cater.
General: Reception on arrival and departure was matter of fact but not welcoming or grateful. A smile goes a long way, Bathrobes are on request with a lecture on how families (of which we are) tend to ruin them. You cannot use them to go to the pool even though it's winter. Despite this we enjoyed our 3 night getaway and would probably stay at Emerald again because of its cleanliness and location.
Thank you for the review.
Location for us is extremely important. Being a close 15 minute walk from town, and a lot of the attractions (Te Puia, Whakarewarewa, Redwood forest to name a few) makes us very popular with a lot of guests.
Our team here at the Emerald Spa pride ourselves on having a great product - excellent housekeeping, maintenance and fantastic customer service, and we are sorry that we did not hit the mark on this occasion. Rest assured we will look into why we dropped the ball here. We have passed your appreciation onto Les who was the housekeeper who serviced your room during your stay.
Yes, our robes are on request. A quick call to reception and we can deliver these to the room.
Again, thank you for the review. Next time you and your wife stay, we will make sure that we get you on the ground floor.
Tim & Shelley
Unit very warm and lovely to have a huge spa bath that was a wonderful surprise especially in Rotorua during winter. Would be better if there was a window in the spa/bathroom. Overall the beds and unit was very comfortable. Hosts are great.
Thank you for your review.
The spa baths sure are a hit, especially after being out and about exploring our lovely region during the cold months.
We are sorry but some of our units do not have windows in the bathrooms as we share a wall with the motel next door to us.
We do get a lot off feedback about the king sized beds in all of our units being comfortable, and we are glad that you had a nice relaxing time while here.
Next time you stay with us, we can arrange to have you on the sunnier side of the motel with a window in the bathroom.
Tim & Shelley
The room was very clean - the staff extremely friendly and the corner spa bath in the room so you could relax and watch the TV while you soaked was the best!
Will definitely be back for another visit. Thanks for the hospitality.
Thank yo uso much for the review.
It is great to see that you enjoyed the Executive Spa room so much. We get a lot of great feedback about these rooms and that you can watch the TV while soaking in the bath.
We look forward to seeing you again on your next stay.
Tim & Shelley
We spent two nights here nd were very happy all round.The manager was very helpful on our arrival snd explained the area and the facilities well. The room was clean and spacious and gave us an opportunity to relax and enjoy the local area. We even took advantage of the rather large spa in a room ...brilliant.
Thank you for your review.
We are so pleased that you had a great stay with us and that all those little touches allowed you to relax and enjoy the local area. Our team here at the Emerald Spa pride ourselves on having a great product - excellent housekeeping, maintenance and fantastic customer service!
Tim & Shelley
