Thank you for the review.
Location for us is extremely important. Being a close 15 minute walk from town, and a lot of the attractions (Te Puia, Whakarewarewa, Redwood forest to name a few) makes us very popular with a lot of guests.
Our team here at the Emerald Spa pride ourselves on having a great product - excellent housekeeping, maintenance and fantastic customer service, and we are sorry that we did not hit the mark on this occasion. Rest assured we will look into why we dropped the ball here. We have passed your appreciation onto Les who was the housekeeper who serviced your room during your stay.
Yes, our robes are on request. A quick call to reception and we can deliver these to the room.
Again, thank you for the review. Next time you and your wife stay, we will make sure that we get you on the ground floor.
Tim & Shelley