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1 - 6 of 370 reviews
Reviewed 17 April 2022 via mobile

Was advertised as pet friendly. Rang and emailed and informed owner we wanted to stay there for this reason and after them asking lots of questions about our dog we booked. Owner came over today, 2 nights into our prepaid stay and made a fuss and wanted my dog out of sight. (He was peacefully watching people wandering about in the courtyard outside our unit from his bed inside our unit.) Then the same owner had a screaming argument with a staff member for 40 minutes in the courtyard - I had had enough and we packed and prepared to leave. Husband went to point out as a courtesy that we were leaving and why - she lit up at him next. Not acceptable and will definitely not be going back or recommending to anyone else - quite the opposite in fact.

Date of stay: April 2022
Trip type: Travelled with family
1  Thank MTAnderson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 August 2021

My husband and i stayed whilst attending a conference and the hosts were both amazing and took the time to have a chat and find out why we had travelled to Rotorua and what line of work we were in. Enjoyed coming home to the room clean and warm and the spa was amazing. Thank you both for the hospitality will definitely come back in future.

Room tip: We had room 12 and we were not bothered by anything or anyone.
Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Cele1908
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 July 2021

I stayed it this motel with my sister for a girls getaway, and luckily we choose this one. It was everything we could wish for and more.
The unit we had was large, with a well equipped kitchenette and 2 large comfy lazy boy chairs,and a lovely outdoor spa.
The room was beautifully appointed and very clean.
Mark was very friendly and helpful and him and his wife do an excellent job of running this motel to the standard they do. Keep up the good work guys.

Room tip: We stayed in room 4 which was excellent, but all the rooms looked nice.
Date of stay: July 2021
    • Location
    • Cleanliness
    • Service
Thank ronjulz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 17 July 2021

Thank You Julz for taking the time to revioew us its very much appreciated.

Regards Mike and Anja

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Reviewed 2 May 2021 via mobile

Theo owner is super friendly and welcoming, but unfortunately the room left a lot to be desired.
The shelf in the kitchen was riddled with dead bugs and the blinds were thick with dust.
The spa pool was very loud so we didn't enjoy it as much as we had hoped.
The decor could use a fresh lick of paint to brighten it up.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Luuluu71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 4 May 2021

Thank you Luuluu for taking the time to review us and your comments are noted.
We do our best to strife for clean rooms and apologize for the dust and bugs in the room. The spa pools are generally loud as the air blower which generates the bubbles is noisy.
Kind Regards
Mike

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Reviewed 14 April 2021

We just finished our road trip and we would like to share that we really enjoyed our stay in ASURE Palm Court Rotorua. Mike and Anja are very friendly host and accommodating our needs with warm-hearted hospitality and greeting, which we really appreciated as we have a furry boy with us and seldom see pet friendly accommodation in Rotorua.
When we had some questions before making a booking, they replied very quickly and they got us a lot of useful info about the area. I can see they are very professional and I feel I have already missed talking to them.
A hot tub in the guest room is a big plus and the facility is well-maintained. We definitely recommend if you are looking for something special among a tons of motels in Rotorua. And we will return someday very soon. Thank you.

Date of stay: April 2021
Trip type: Travelled with family
Thank AkiJer21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 4 May 2021

Greetings
My apologies for the late response. I would like to thank you for taking trhe time to review us its very much appreciated.
Kind Regards
Mike

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