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11 - 16 of 370 reviews
Reviewed 21 October 2020

This motel is in a great location on Fenton St. I looked at all the reviews here and was a bit surprised that there are some obvious down sides to this motel. Firstly I booked a room with an outdoor spa pool but got an indoor one spa which didn’t work for me as I’m very claustrophobic. The whole unit needs to be refurbished especially the bathroom, it’s very dated. The bed was hard and the outdoor lights from the unit next door shone in all night so we had a bad night sleep. The kitchenette is really just tea and coffee making with a fridge and microwave. The hosts are lovely, so I thought twice about writing this review, but in all honesty the motel isn’t quite as shiny as all the other very excellent reviews say it is. We wouldn’t go back.

Date of stay: October 2020
    • Rooms
    • Cleanliness
    • Service
3  Thank KiwiCat1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 23 October 2020

Greetings
Thank you for taking the time to review us its very much appreciated. We are sorry you didn't find our motel lived up to your expectations. We strive to provide all our guests with a great experience.
Kind Regards
Mike

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Reviewed 11 October 2020

what a relief to find this great place to stay after previously booking into another provider which was shocking .The owners at palm court are so lovely and couldn't do enough to help. The room was clean and comftable and the spa pool was great . Such a quiet night despite being on the main road . we will definitely be back to stay here again.

Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
Thank xmas66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 17 October 2020

Greetings
Thank you for taking the time to review our motel its very much appreciated
Kind Regards
Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2020

Great central location , only 15 minute leisurely walk to town(great for the Marathon), 5 minute walk to the racecourse - handy for when we can finally go again! Walking tracks through the bush close by also. Well stocked kitchen cupboards. Lovely friendly hosts with great local knowledge of things to do.

Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank cho2948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 29 September 2020

Thank you for taking the time to review us its very much appreciated
Kind Regards
Mike

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Reviewed 19 September 2020

To be honest we were a bit disappointed. The room was quiet and the bed was comfortable but it the little things that were disappointing. The room rates were expensive compared to other motels so we did expect a little more.
There was NO WIFI. The manager muttered something about the street having problems but made no apologies or offered no recomense. I suggested he contact the service provider but after 3 days still no WIFI. In this dayt and age a functional WIFI for guests is a given
The shower over the spa was not suitable for short people as it was an awful and somewhat dangerous clamber to change the temperature settings as the rose was way to high. Also I nearly scalded myself turning the shower off as there was no indication of which way was hot or cold.
The tap to the spa bath ran hot and then cold. You had to turn it on and off, leave it for a few minute and turn it on again to make sure thewater didn't cool down too much and then when the bubbles were turned on the air blowing through was cold, even after a few minutes.
There are 3 towels provided buit only space for hanging 2?
The cups in the cupboard were stained and dirty.
The breakfast bowls were so small you could hardly fit more than one weetbix in them.

If attention was paid to the little things, the stay would have been more satisfying.

Room tip: Go somewhere else!
Date of stay: September 2020
    • Value
    • Location
    • Service
Thank helsbels10023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 July 2020

Nice and comfortable stay for our family. Very friendly staff, Family made the most of the private hot pool tub & courtyard area, Everyone enjoyed their sleep & would be happy to come back when visiting Rotorua again

Date of stay: July 2020
    • Rooms
    • Cleanliness
    • Service
Thank KPene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mike Raynes, Owner at ASURE Palm Court Rotorua, responded to this reviewResponded 29 July 2020

Thank you for taking the time to review us its very much appreciated.
Kind Regards
Mike

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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