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Reviews (861)
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All reviewswasher and dryerfree movieshot tub on the balconysecure parkingserviced apartmentfrench cafethese apartmentsone bedroom apartmenteat streetgreat apartmentgreat central locationexecutive studiopolynesian spacentre of townlocal attractionsfull kitchenexcellent place to stay
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8 - 13 of 861 reviews
Reviewed 4 weeks ago via mobile

Stayed here for 2 nights this week. We were late checking in but the receptionist was so lovely and helpful despite us having kept him late. Wonderful hotel. Perfect location. Well equipped and spotlessly clean. Only negative issue is that there is no safe in the room. This issue has been mentioned in Tripadvisor reviews for the past 2 years yet it has not been addressed. Of course guests are able to use the safe in the hotels office, but that’s not really practical for laptops etc which are required during the stay. Apart from that, the hotel is perfection!

Stayed: July 2018, travelled as a couple
Thank Ballyh0lmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Owner at Quest Rotorua Central, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your kind comments on Trip Advisor. It is lovely to see you were well looked after during your stay and you enjoyed the Apartment facilities.
I understand your disappointment in the Apartment not providing a safe. However we have decided to invest in other areas - such as FREE and unlimited Wi-Fi and brand new Televisions. We will take your feedback on board and consider your comments in our future budgets.

Thank you.

Kind regards

Lisa MacPhee
Franchise Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

This property is in the heart of the city center which means you can park your car and walk everywhere. The venue is top notch rooms are comfortable and clean. The staff is accommodating and friendly. A home away from home!!!

Stayed: July 2018, travelled with family
Thank Susie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Manager at Quest Rotorua Central, responded to this reviewResponded 4 weeks ago

Dear Susie,

Thank you for your 5/5 review, it was great to read you had an enjoyable stay with us for your get-away. We look forward to welcoming you again in your home away from home!

Kind Regards,

Dennis
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018

I selected this option mainly based on the TripAdvisor reviews and was happy with my choice. The location in the city center makes it comfortable and it's nice both with a well equipped kitchenette and in-room washing possibilities for clothes (the only thing I missed was an in-room safety box). The staff is also very helpful when it comes to booking tours etc.

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Service
Thank Globetrotter7508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Manager at Quest Rotorua Central, responded to this reviewResponded 8 July 2018

Dear Guest,

Many thanks for taking the time to place your feedback on Trip Advisor. We are so pleased you enjoyed your Apartment and your time in Rotorua. We appreciate your kind comments and feedback, it really means a lot to the team when our guests are so satisfied with their stay. We are happy to store valuables in our office safe for peace of mind.

Our team is looking forward to welcoming you back next time you are in Rotorua.

Kind regards,

Dennis
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2018 via mobile

The room was large and had everything we needed. Int a short walk to countdown and eat street meant we didn’t have to use the car. The people on the desk were outstanding. Had excellent service and provided wonderful insight into where to go and what to do. Would recommend to others.

Stayed: July 2018, travelled as a couple
Thank Brooke T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Manager at Quest Rotorua Central, responded to this reviewResponded 8 July 2018

Dear Brooke,

Thank you for sharing your experience with the TripAdvisor community, we take great pleasure in receiving positive and constructive feedback, we will be sure to show your comments to our team.

Thank you for your recommendation.

Kind regards,

Dennis
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

Very comfortable place to stay! Soft king bed with an amazing movie selection, plus a hot tub on the balcony made our stay very relaxing! Fantastic service by the staff who were always happy to attend to our needs and offered personal suggestions on activities and where to eat! Great variety of restaurants just a short walk away as well!

Stayed: June 2018, travelled as a couple
Thank Oksana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colin M, Manager at Quest Rotorua Central, responded to this reviewResponded 8 July 2018

Dear Oksana,

It was lovely to read your review, we are glad to hear you enjoyed our complimentary on-demand movies and the hot tub on your balcony. Offering guests information and recommendations on activities/restaurants, is all part of the service at Quest Rotorua Central. We look forward to welcoming you back in the future.

Kind regards,

Dennis
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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