We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
$199
Novotel
$199
ZenHotels.com
$175
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Diane W
Adelaide, Australia

Pleasant location

4.0 of 5 bubblesReviewed 7 Mar 2024via mobile
Wonderfully located in close proximity to the lake. Suggest requesting a lake view as it was outstanding.

Welcoming reception staff and morning greetings from housekeeping.

Reception area is well laid out , bar area, access to an outside area.

A pleasant stay just a little tired.
Date of stay: March 2024
Room Tip: Request room with a view of the lake
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this review
Responded 10 Mar 2024
Kia ora Diane,

Thank you for choosing to stay with us and sharing your feedback. We're delighted to hear that you enjoyed the wonderful location, outstanding lake view, and the warm greetings from our staff. Your positive comments are appreciated.

We understand your mention of the property feeling a bit tired, and we want to assure you that we continuously strive to enhance our facilities. Your insights are valuable as we work towards providing an even better experience for our guests.

We look forward to welcoming you back and ensuring your future stays are even more enjoyable.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
Large Studio
Booking.com
$118
Fully refundable
  • Hotels.com
    $116
  • Expedia.com
    $111
  • Priceline
    $118
2.4 km from Novotel Rotorua Lakeside
Free Wifi
Free parking
Exterior view
Booking.com
$169
  • ibis
    $169
  • ZenHotels.com
    $137
  • Expedia.com
    $169
0.0 km from Novotel Rotorua Lakeside
Free parking
Restaurant
Booking.com
$228
Fully refundable
  • Priceline
    $207
  • Agoda.com
    $182
  • Expedia.com
    $228
0.5 km from Novotel Rotorua Lakeside
Free Wifi
Free parking
Booking.com
$281
  • Expedia.com
    $281
  • Priceline
    $281
  • Hotels.com
    $281
0.3 km from Novotel Rotorua Lakeside
Free Wifi
Restaurant
The Pool at the Regal Palms 5 Star City Resort
Booking.com
$322
Fully refundable
  • Hotels.com
    $316
  • Priceline
  • Expedia.com
    $322
2.6 km from Novotel Rotorua Lakeside
Free Wifi
Free parking
Restaurant
Booking.com
$315
Fully refundable
No prepayment needed
  • Priceline
    $315
  • Official Site
    $240
  • Expedia.com
    $315
0.2 km from Novotel Rotorua Lakeside
Free Wifi
Free parking
Booking.com
$225
No prepayment needed
  • Priceline
  • Agoda.com
    $195
  • Expedia.com
    $225
11.6 km from Novotel Rotorua Lakeside
Free Wifi
Free parking
Booking.com
$259
Fully refundable
No prepayment needed
  • travelup.com
    $260
  • Priceline
    $239
  • Expedia.com
    $259
3.1 km from Novotel Rotorua Lakeside
Free Wifi
Free parking
Booking.com
$175
No prepayment needed
  • Priceline
    $175
  • StayForLong
    $164
  • Expedia.com
    $175
1.0 km from Novotel Rotorua Lakeside
Free parking
Pool
Booking.com
$115
Fully refundable
  • Priceline
  • Hotels.com
    $100
  • Vio.com
3.5 km from Novotel Rotorua Lakeside
Free parking
View more hotels in Rotorua
Reviews (3,271)
Filter reviews
3,271 results
Traveller rating
1,014
1,359
620
182
96
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,014
1,359
620
182
96
Show reviews that mention
All reviews eat street great location lake view buffet dinner hot pools an upgrade new zealand accor gym lakeside lakeview foyer spas nz
Selected filters
Filter
Updating list...
11 - 16 of 3,271 reviews
Reviewed 5 March 2024

Do not book this hotel if you want money to spend on the rest of your holiday.

They take a holding payment for the room fee and $100, then charge you in full on departure.

The next day they then take the payment again.

$205.00 room cost me $ 715.00 hold on my account for 4 days !!!

I spoke with the hotel the day after and they confirmed this is common practice.

Well not in any hotel I have stayed in before , room rate upfront then $100 holding fee normally .

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Service
Thank Louise R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 11 March 2024

Kia ora,

Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused by the holding payment process. We understand the importance of transparent billing and will investigate this matter promptly to ensure that our procedures are communicated correctly at check-in.

Your feedback is crucial for us to continually improve our services, and we appreciate your patience and understanding.

We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2024

The hotel is smart, if a little impersonal, the room was good and the facilities fine. Excellent view over the lake from our room and a 2-minute walk brought you to the centre. Parking in the next door car park was free if you sign up for reward programme.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Location
    • Service
Thank Ed S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 11 March 2024

Kia ora,

Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our excellent location, smart facilities, and the beautiful lake view from your room. We strive to provide a comfortable and convenient experience for our guests.

We appreciate your mention of the free parking through our reward program. It's always our goal to make our guests' stay enjoyable, and your comments encourage us to continue delivering excellent service.

We look forward to welcoming you back on your next visit to Rotorua.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

Terrible hotel, stay away.
After arriving at the hotel at 17:00 our rooms were not ready. They made us wait with 3 babies in the square on front of the hotel for more than an hour. After they gave us our room, the bathroom was filthy with hairs all over the place.
Do not recommend this hotel at all.

Room tip: Stay away
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Tomas V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 11 March 2024

Kia ora,

I sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. The delay in providing your room and the cleanliness issues in the bathroom are unacceptable, and I deeply regret that we fell short of your expectations.

Please be assured that we take your feedback seriously, and we are addressing these issues with our team to ensure improvements are made. We understand the importance of a smooth check-in process, especially with young children.

I appreciate your candor, and I hope you might reconsider staying with us in the future to provide you with the experience you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

The Novotel Rotorua Lakeside is in an amazing location - close to the Lake, bars and restaurants. The rooms were very spacious and comfortable. However, the decor was jaded, the carpet was worn and not very clean, The shower head was rusty and had seen better days. For the money we paid I would have expected better. Would recommend for the location alone but an upgrade to the rooms is overdue.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Joyce C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 11 March 2024

Kia ora,

Thank you for your valuable feedback about your recent stay at Novotel Rotorua Lakeside. We appreciate your positive comments regarding the location and spaciousness of the rooms.

However, we sincerely apologize for any inconvenience caused by the condition of the decor, worn carpet, and the shower head. Your observations are important to us, and we assure you that we are actively working on plans for upgrades to enhance our guests' overall experience.

We value your recommendation and hope to have the pleasure of welcoming you back for an improved stay in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

I was fooled by the pricepoint and my experiences of staying in Novatel branded hotels.... the previous reviews are correct. Great staff, beyond brilliant location and views from the lakeside rooms yet desperately in need of a renovation. Ripped carpeting, stained floors, damaged furniture. Staff do a good job of keeping it clean yet for almost $400 a night (aud) PLUS another $15 a day parking it was a disappointing experience. Room service meals were OK yet again, quite overpriced and definately worthwhile the short walk to Eat Street ....

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Tanja B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 11 March 2024

Kia ora,

Thank you for taking the time to share your feedback with us. We appreciate your kind words about our great staff, exceptional views, and convenient location. However, we apologize for any disappointment caused by the condition of the hotel.

Your comments regarding the need for a renovation have been duly noted, and we assure you that we are constantly working to improve our facilities to enhance the overall guest experience.

We value your input and hope to have the opportunity to welcome you back in the future for an improved stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews