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Reviewed 8 October 2021

Another stay at the Novotel, our go to for our annual holiday in Rotorua.
Disappointed that we couldn't use the pool area due to the 2 bubble COVID requirement but understand the need. Also disappointed no buffet breakfast but we'll just have to return once we're out of Level 2!!

Date of stay: October 2021
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Review collected in partnership with Accorhotels.com
Thank wendyj181
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 9 November 2021

Kia ora wendyj181,

Thank you for your review, yes we also cannot wait for normality we miss our busy hotel pre covid! We hope to see you back in level 1. Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2021

We stayed a week here. As an Accor Plus member I was delighted to get a room upgrade and we ended up in a suite on the top floor. Heaps of space, great view, very comfortable. Parts of the accommodation looking a bit tired (eg carpet in the room) but hotel rooms always get a hard life. Conveniently placed to plenty of restaurant options. They used to have a great buffet dinner in the restaurant, but due to COVID this is not operating. We had dinner in the hotel just once and were the only people there! Felt a bit odd! Didn't try breakfast. Staff friendly and helpful. Free parking adjacent to the hotel. This was our second stay at this hotel and we would return. Rotorua is a good base for a holiday. Unfortunately Rotorua is looking rather sad presently due to closed shops, thanks to COVID. Hotel quiet. Hope the situation for the hotel and Rotorua in general improves soon.

Date of stay: September 2021
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1  Thank roaming_kiwi58
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 4 October 2021

Kia ora roaming_kiwi58,

We appreciate you taking the time out to review Novotel Lakeside Rotorua, Yes unfortunately Covid has done a number on all of us, we cannot wait for everything to go back to normal and have a nice full hotel again!

Thank you for staying with us and we look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2021

Well located hotel close to eating outlets, lake side and easy walk to town center.
Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Date of stay: August 2021
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Review collected in partnership with Accorhotels.com
1  Thank bhaskars121
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 1 September 2021

Kia Ora

Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.

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Reviewed 17 August 2021

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Date of stay: August 2021
  • Trip type: Travelled on business
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Review collected in partnership with Accorhotels.com
Thank 5accounts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 17 August 2021

Kia Ora

I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future.

I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience.

We hope to welcome you back again in the future.

Kind regards.

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Reviewed 15 August 2021

My partner and I stayed one night at the Novotel Rotorua as we are familiar with the Novotel name and this hotel didn't disappoint. The breakfast was really yummy with a very large selection to choose from. Great location - within walking distance of restaurants and the lake and easy access to major road ways. The room was large, clean, well appointed and we had a lovely view of the lake. Lots of parking onsite too. Check in was quick and easy with self check out available. Would recommend staying here if visiting Rotorua.

Room tip: Ask for a room overlooking the lake
Date of stay: January 2021
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Thank Mimishat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Edward Judd, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 17 August 2021

Kia Ora Mimishat.

Thank you for your wonderful review.

I am pleased to hear that our facilities exceeded your expectations and that the Hotel was a great location close to the restaurants.

I will share your positive feedback with our team as this serves as a great encouragement for us all.

We look forward to welcoming you back again.

Kind regards.

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