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Reviewed 30 July 2018 via mobile

Very bad condition bathrooms as you can see from the pictures I uploaded! It was the same in all four rooms we booked for the family.
Middle of the night I woke up on loud music from next room, people are singing loud with the music. We call the reception and they call them! They shutdown the music however, they kept knocking the connecting door between our room and their room and make jokes and fun that we report the noise!!! That was very scary ( I would expect the receptiest to check the room after such report specifically when a room for two people, hosting more than that and react about this behaviour!!!)

The rate is for location

Date of stay: July 2018
Trip type: Travelled with family
Thank Kholoud2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 9 August 2018

Dear Kholoud ,
Thank you for taking the time to review our property. However, I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies.
I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve.
Please get in touch with me when you plan your next visit so that we can take good care of you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018 via mobile

It is easily the best hotel in Rotorua, stayed there in 2013 but wished to review it as I liked the property, views of the lake are very good, it is walking distance from lake, the private hot natural spring bath is a must try for couples, rooms were ok,

Date of stay: September 2017
Trip type: Travelled with family
1  Thank inder_chhabra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 9 August 2018

Dear Inder C,
Thank you for your awesome review. It was a pleasure to welcome you to our hotel. Great to see you enjoyed our wonderful location and also the beautiful views!
We hope to see you again soon!

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Reviewed 29 July 2018

I booked a different room to what we usually book. It was an end unit with a lake and eastern view. It's now our new favourite room. Everything is top notch at the Novotel. From the reception, pool, wait staff, cleaners and any one else that wears a Novotel uniform. Clearly they like their jobs as it shows. They put the customer first. The only thing we noticed was the carpets needed a clean. Otherwise couldn't fault our stay. We will definitely be back. I've stayed in 8 other hotels and motels in Rotorua but won't go anywhere else now.

Room tip: We love the Lake view rooms but the city view is nice too.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank teressa t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 9 August 2018

Dear teressa t,
Thank you for your lovely review! I am so glad to hear you enjoyed your visit to our hotel, especially your room and also the fantastic service from our staff.
We look forward to having you stay with us again!

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Reviewed 25 July 2018

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 9 August 2018

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Reviewed 21 July 2018

Recently stayed at the Novotel Lakeside Hotel in Rotorua

From the efficient and courteous check in service, the free upgrade given, right through to check out the service was as good as naywhere we have previously stayed.

Our room was well appointed and most importantly the bed was most comfortable.

We only had breakfast in the hotel restaurant, which we found to be very tasty with many options.

My wife enjoyed using the hot pool area very much.

We will stay again and have no hesitation in heartily recommending this hotel to any prospective traveller to Rotorua.

Room tip: Lake view room is best
Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank peter w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 9 August 2018

Dear Piccolo34,
Thank you for your wonderful review after your recent stay with us! I am so glad to see that you enjoyed your stay with us and found the staff and facilities to your liking.
We look forward to having you stay with us again!

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