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Journey04419138943

In A Word Lacklustre

3.0 of 5 bubblesReviewed 13 Apr 2024
We found the Millennium Hotel Rotorua was defiantly showing its age, the room we had was over looking the lake but the very small balcony was more for show than any practical use, the room was clean and the bead was confirmable but everything felt dated and in need of a bit of TLC, it looked like some sections of the hotel was possibly getting an update from the scaffolding showing on some parts of the outside.

When booking the Hotel it was showing that it only had a few rooms left and the ones that were left were on the more expensive side of the pricing, but when wondering round the hotel it felt like it had very few people staying, on our floor it seemed to be only a couple rooms occupied on it.

We found the staff were most helpful and very pleasant but defiantly looked to be understaffed as for example when we had dinner at the hotels restaurant we were advised that due to a large group currently dining we would have a 45-60 min wait to get our meal, the large group was only about 10 people and their was only a couple of other people at other tables I felt with a nice but simple menu the delay of that length was defiantly showing that the kitchen staff and waitstaff were very understaffed but they did there best to still do all they can to look after us.

One other gripe we had was with the hotel bar, we were having a bit of a celebration and after our let down at the Duke's Restaurant & Bar (thats a whole other review) we would grab a glass of Champagne at the hotel, we spoke to the ver nice bar tender and was advised that all the regular bottles of Champagne they had on the menu were out of stock but they did have some of the smaller sizes they could offer (price was steep but to be expected) so we got a couple of bottles of the small size Mumm (only brand they had left) and called it a night, the next evening after a busy day once we got back to the hotel my wife said she would like a glass of Champagne to cap off the day, we went up to the bar tender (same one as the night before) and was advised that we had the last 2 bottles last night and now they have no Champaign left and could only offer Prosecco, this left us wondering if no one if not doing any stock takes of inventory and with a bottle shop literally down the road with price they are charging on drinks it would be prudent to ensure you have some stocks on hand to give your customers a better stay experience considering the price point of some of the rooms.

In review the Staff are very nice and we could not fault them for doing all they could to make our staff as confirmable as possible but with the dated feel of the rooms and the constant feeling of it will a long wait or out of stock put a big dampener on our experience.
Date of stay: February 2024
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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4 - 9 of 1,884 reviews
Reviewed 9 April 2024

Great location and view over the lake, wait until renovations are complete. As with other reviewers, the hotel is going through a refresh that it desperately needs. Staff are warm and welcoming. The rooms with the best views over the lake are a long walk from the reception area. The breakfast room is too small for a hotel of this size and so is very busy and noisy. Once the refurbishment has been completed, I'm sure the hotel will be worth 4 stars, but not just at the moment.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank weechancer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 April 2024

Only stayed one night for a show in Rotorua but our hotel experience was fabulous. Very friendly staff at reception and Spa. The room was very comfortable with a nice lake view. The pool was at perfect temperature and the glass roof was even open with the sun shining through in April. We booked the Body Mud Wrap at the Spa not really knowing what to expect but we were looked after so well and enjoy the mud wrap, massage, moisturising with lovely staff. A real treat, as well as spa pool and herbal tea. Dinner was very tasty and served promptly before we went out to the show. A great stay even if the hotel is still undergoing some renovations.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christine J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2024

Just echoing what other reviewers have said previously. The lobby area is lovely, but beyond that, our room was tired. The shower was barely usable and the taps stiff and there were cracked tiles in the bathroom. The carpet was worn out in places. Appreciate there is a refurbishment programme underway, but in a non refurbished room, the facilities are not what they should be. Breakfast service was extremely busy and the staff did the best they could. The pool is nice, but access needs improvement. Great check in, good location and parking. The staff are the highlight of this hotel.

Room tip: Check how far along the refurb project is before booking!
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ballakatsi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2024

Stayed the night for a friend's birthday.
What a treat. We used to do girl's weekends in Auckland, but this place is closer, better priced, has more and better facilities and THE MOST awesome staff! Nothing was too much trouble. Beautiful day spa, gorgeous heated pool, restaurant had the best chowder and beef cheeks. Room was delightful with amazing views and the beds are so comfy. Everything we could ask for! Thank you. They recommended places for us to go and things to do and we just loved our weekend.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank millynted
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2024 via mobile

How disappointing. This hotel is supposed to be a 4*+ hotel but our rooms looked like they belong in the 1970s. House keeping staff great but management couldn’t care less. Our rooms hadn’t been updated and cost more than the rooms on the ground floor that had been revamped. The refreshed rooms look a lot better than the more expensive rooms we had. The hotel looks like it is surviving because of coach trips.
Spa only open wed-sat, so not available during our stay, gym is pretty poor also, Breakfast limited and first we saw fruit from a tin!
View from room was good, however there wasn’t any furniture on the balcony, presumably due to the smell so why would these rooms be at a premium. Just a small point, after four weeks in New Zealand this is the first place that hasn’t provided biscuits!!!

Room tip: Try elsewhere until refurb complete.
Date of stay: March 2024
Trip type: Travelled as a couple
1  Thank Dibden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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