We stayed in two rooms - the first night in an upstairs apartment and the second two nights in a downstairs apartment with a spa. There were 2 adults and 3 children - so we paid for a total of 5 people.
The first night was fine. We had the main double bed, two single beds, and a pull out sofa. The rooms could have done with a better clean, but overall we were happy enough with it.
The second apartment was actually smaller and had one less single bed. This would have been ok as the pull out sofa was a double, but when went to use it that night we discovered it was broken. As it was late we made do with the smallest child sleeping on the edge of the sofa, and another child sleeping on the floor.
We reported the issue the next day, and were assured that the owner would arrive that afternoon to fix it, but they never came. When we followed it up later in the afternoon, we were assured that the owner would look into it the next day. This of course didn’t help us at all since we were checking out that day. So effectively, we had to pay extra to have our child sleep on the floor. The hotel was quiet that night, they could have easily moved us to another room, but they didn’t bother offering.
We received no discount for our discomfort, nor even an apology. We definitely will not be visiting this hotel again.