Check in was quick and fuss free but the place has a confusing layout so we had to get back in the car and drive around to the rear to access our room. The room was small but pleasant and clean with beautiful toiletries. Shower ran cold to scorching so needed frequent adjustment and the location of the room to others meant the curtains had to stay closed resulting in lack of natural light but was quiet with ample parking.
Kia ora catherinejodiea,
Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that your check-in process was efficient and that you appreciated the cleanliness of your room, as well as the quality of toiletries provided.
We apologise for any inconvenience you experienced with the layout and the need to drive to access your room. Your comments regarding the shower temperature and curtains are duly noted, and we will address these issues to ensure a more comfortable stay for our guests.
We value your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience. Thank you for choosing to stay with us.
Ngā mihi
Awatere Douglas
Hotel Manager
The room itself was fine, new carpets, looked as if it was well maintained but… we had 301, right beside the external walkway from reception to the outside blocks and also right beside the corridor leading to the outside/ reception block. The hotel can’t really help inconsiderate guests who stand around chatting right beside our window- but they could prevent reversing buses beeping early morning and leaving their engines running before they leave in the morning. Some of us want to lie in later than 6.30-7 am on holiday. Also meant we couldn’t have curtains open at all as other guests were right outside the full length windoes. Also the hairdryer had a US socket so couldn’t work it and had to visit reception with dripping wet hair- to be given an adaptor for NZ!! Hotel was full of conference guests and tour bus guests- 10 buses in car park overnight right beside our room disappointing stay
Kia ora labamba2020,
We appreciate your feedback, and we're sorry to hear about the inconveniences you experienced during your stay. We understand that noise disruptions and the location of your room were less than ideal. Our team will take this into consideration and work towards addressing these issues to ensure a more comfortable stay for our guests in the future.
Ngā mihi
Awatere Douglas
Hotel Manager
I had a King Superior room which was lovely - thick carpet, big bed - but I'll know next time to ask for a room with direct sunlight. That's my only quibble from my three-night stay: both the staff and the central location are excellent, and there's plenty of car parking available.
Note that the shower is over the bath so if you're six-foot or taller, you might have to bend down a bit to get under the showerhead. Also, the bath is slippery but you can ask for a non-slip bath mat at reception.
Breakfast was an option of cooked or continental; I had both during my stay and they're both really good.
My primary reason for visiting Rotorua was to go to the Polynesian Spa, which is literally just across the road from the Sudima. And even though the hotel is next to Rotorua's main road, I couldn't hear any traffic from inside my room. I'll definitely stay here again.
Kia ora kiwia2013,
Thank you for sharing your detailed feedback regarding your recent stay. We're delighted to hear that you had an overall positive experience during your three-night stay.
It's great to know that you enjoyed your King Superior room with its comfortable amenities and appreciated the central location of the hotel. We're glad to hear that you found our breakfast options to your liking and that you had the opportunity to enjoy both the cooked and continental choices. We take pride in providing a variety of quality dining options.
Thank you again for sharing your insights, and we look forward to welcoming you back on your next visit to Rotorua.
Mā te wā
Awatere Douglas
Hotel Manager
It was the worse hotel stay I have ever had! I have travelled a lot both with business and pleasure. The carpet was thread bare in three places. The grab bar in the shower was coming off the wall (so would not have been able to sustain you if you needed it. The room had not been cleaned properly. I have taken photos for a record. I did show these to the manager on my departure, but he wasn't that concerned.
Kia ora Ngaire9,
Thank you for sharing your feedback about your recent stay. We're truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered with the room conditions. This is certainly not the standard we aim to provide our guests, and we deeply regret any inconveniences you faced.
We truly value your experience and the feedback you've provided. We are committed to making amends and ensuring your satisfaction. If you're open to it, please contact me via email - awatered@sudimahotels.com.
Ngā manaakitanga
Awatere Douglas
Hotel Manager
Very poor experience. Specifically booked this hotel because it offered a family room with a separate bedroom to accommodate our family of 4. When we checked in however they put us in a standard room with 2 side by side beds (no separate room). Called the front desk and they moved us into a family room...but the room looked absolutely nothing like the photos online. It was not renovated and looked like it hadn't been touched since the 1980s. The ambiance came with torn window coverings, carpets that were dusty and even used q-tips on the floor. Gross!!! We checked in late so by the time we moved rooms and settled in, it was time to sleep. Unfortunately the heaters weren't working properly so our first night sleep was frigid!! Wifi was also spotty throughout the property. On the plus side, the staff was very nice and helpful. Next time I visit Rotorua I would book the Pullman or Novotel instead.
Kia ora honolulutraveler,
Thank you for your feedback. We deeply apologise for the inconveniences you faced during your stay with us. It's disheartening to hear that your experience did not meet your expectations. We understand the importance of a comfortable and accurate room arrangement, and we are truly sorry for the mix-up with your family room.
Regarding the condition of the room you were placed in, we sincerely regret the disappointment it caused. Your feedback about the room's cleanliness and overall appearance is concerning, and we will be sure to address this with our housekeeping team to ensure such issues are prevented in the future.
We're glad to hear that our staff provided you with good service. However, we are truly sorry for the inconvenience you faced with the heaters and the WiFi.
We appreciate your honest feedback, as it helps us identify areas that need improvement. If you decide to give us another chance in the future, we would be more than willing to ensure your stay is as comfortable and enjoyable as it should be.
Ngā manaakitanga
Awatere Douglas
Hotel Manager
