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Review Highlights
Highly Recommended Tour

My husband and I booked the morning Wai-O-Tapu tour and were fortunate to be the only ones booked... read more

Reviewed 4 weeks ago
Atlanta, Georgia
Great, friendly service at good prices

We used Grumpy’s service twice during our stay in the North Island. One was for a transfer plus... read more

Reviewed 5 December 2018
New York City, New York
via mobile
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9 - 14 of 65 reviews
Reviewed 22 December 2016

We actually booked a Wai-O-Tapu tour with Grumpy's. When we called to confirm, we found out that, due to some technicalities, our booking was void as they were fully-booked. Grumpy's immediately recommended us an alternative company and provided us with a phone number, and so we managed to have our Wai-O-Tapu experience after all.

In the afternoon, we called to make a last minute booking for the The Buried Village Tour. Grumpy's was flexible enough to accommodate and allowed us to make cash payment in person. Richard picked us up promptly and we were the only ones for the tour that afternoon so it was even better.

Richard was friendly and informative. He even made a short stop overlooking Lake Tarawera for us to enjoy the view before heading to The Buried Village. It was raining when we got there, and Richard was kind enough to lend us Grumpy's umbrella for our walk through the site. He gave us enough time to walk through the site and shop for souvenirs before he picked us up.

All in all, an enjoyable experience.

Date of experience: December 2016
1  Thank DianaRahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2016

Grumpy's provide a useful service especially for those pesky out of the way places that are not serviced by local transport. I do wish they would modify the price structure which is per head. A group of four will pay $30 instead of $7.50 for an individual taking the same trip. Planes and buses would do likewise but taxis don't.

Date of experience: June 2016
Thank Derek R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2016

I don’t remember the name of the lady who picked up but yes I have taken her photo so definitely my kind words about her great service would be passed to her.

We were recommended Grumpy by our Hotel Owner. Taxi overall is a little expensive hence they suggested Grumpy and we opted to go for it.
She picked us on time as said and took us to the Waio-tapu and many other attraction.
The mini vans are very clean and comfortable. The lady was very friendly to talk to us and one more couple in the car and also provide us the insighters information about the places and history and details. On the way to and on the way back as well she shared interesting facts about the places and info about park/buildings we were passing….

Only reason that stopped me from giving 5 on 5 was the price. Being tourist destination-Rotourua, you should at least consider from traveler point as well to have reasonable price. Say like a combo, you have guest visiting main attractions… so say for example combine te pua + Waio tapu + Skyline or say any3 point of interest ….so n so NZD travelers friendly rate.
Of course it’s your company you can decide but it’s just a suggestion….

Grumpy do accept credit card or cash payment so not to worry if you don’t have cash on you… use Credit card… convenient mode of payment.

We are very happy with the service and can definitely recommend to other travelers as you are reliable.

Date of experience: April 2016
1  Thank Nins_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2016

We took a couple of tours with Grumpy's and in my opinion they are the best way to get around and see all the best sights if you don't have a hire car. They are very knowledgeable and will try and accommodate your plans if you have something different in mind.

Date of experience: October 2015
1  Thank Cara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2016

We had an amazing lady who did our transfer to Wai-o-tapu and she showed us great places to look at sites; buy honey and told us about the history and culture. It was a fantastic experience. Highly recommend them for transfer OR tours.

Date of experience: March 2016
1  Thank LS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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