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Reviewed 7 March 2018

The hotel is beautiful and we can highly recommend this facility. It's located next to a lake and you can ask for free Kanu and mountain bikes. The rooms are spacious and the bathroom is nicely decorated. Only criticism is the very slow internet which only worked in the reception area well. In the room the internet was very weak and we couldn't open any web page. The pool should be cleaned since it was quite dirty when we used it.

Room tip: lake view is beautiful and quite
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Hape2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 March 2018

Dear Valued Guest,

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. I agree that our internet was down during your stay and our pool was under maintenance.
Both the issues are fixed now and I will be looking after to welcome you again in near future.

Regards,
Vivek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018 via mobile

This has got to be one of the most beautiful lake resorts I have ever been to with a view that words can't do justice! Absolutely breath taking and perfect I'm every way, with all the amenities to help your stay be ideal such as a fully equipped gym, awesome restaurant/bar room, and the list continues with the most superb hotel service. I can't rave enough about the staff, especially the concierge. I was greeted by Sunny, his name suites him very well he was a breath of fresh air and went above and beyond to accommodate my requests throughout my 3 day stay and took very good care of us. I would highly recommend this resort not only is it breath takingly beautiful it also has the best staff!!!

Date of stay: March 2018
Trip type: Travelled with friends
Thank beebopo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 March 2018

Dear Valued Guest,

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Sunny that he made an impact during your stay. We hope to welcome you back to the Resort soon!

Regards,
Vivek

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Reviewed 3 March 2018

Air conditioning is rare in NZ rooms, lovely!!! Room Service is quick. The view of the lake is quite nice.
Older property taken over by VR but gets the job done.
Internet is quick.
Quiet even though near the highway
Manager helped with numerous matters, born for his job!!

Room tip: lakeside is best
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Service
Thank Watt W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 March 2018

Dear Valued Guest,

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon!

Regards,
Vivek

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Reviewed 26 February 2018 via mobile

Stayed here for one night , we were upgraded on arrival to a lake view room. Ate in the restaurant in the evening , we had the beef and the lamb and both meals were delicious. Our hire car had broken down so they let us stay in the room until midday. All the staff were extremely helpful and friendly and the building and views are excellent. Would highly recommend staying here

Date of stay: February 2018
Trip type: Travelled as a couple
Thank daveyboe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 2 March 2018

Dear Valued Guest,

Thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon!

Regards,
Vivek

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Reviewed 23 February 2018

The room was spotless, modern, and the bed was so comfortable. The bathroom was fabulous. The view over the lake was amazing, there was Aircon, heating, Wifi, Pool, Spa, restaurant, bar, and a lovely receptionist called Emy, he was so helpful.

Room tip: The Lake view
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank SharronC85
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 2 March 2018

Dear Valued Guest,

Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our Resort. Hoping to see you again soon.

Regards,
Vivek

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