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Reviewed 14 July 2015

The premises are in the middle of a renovation roll out, so some areas are wonderfully up-to-date, while the rest are decidedly average.

We were a group of friends on a girls weekend break. The rooms we stayed in had been 'done' fairly recently, so wonderfully tidy & clean and very comfortable. Also the cleaning in the general areas was great.

However, it is the little details that make the difference between a fantastic stay and one that is just okay.
This one definitely leaned more into the 'okay' side of the ledger - for e.g.
* communication between set up & the front desk - they didn't know we had organised for an extra guest in one of the rooms on a roll-away bed
* one room had just one bathrobe provided, while the other room had none. When we queried it, it was a bit of a mission to get them.
* each room has only 1 'set' of toiletries provided no matter how many people in the room - so 1 wee bottle of conditioning shampoo, bath gel, moisturiser. Again a bit of a mission to get more
* a couple of us ordered the mussels on the dinner menu - the food was good, but we had to ask for an empty bowl for the shells.
* breakfast - fairly cold as the burners under the bain maries had not been checked - cold eggs & bacon on a wintery morning.
etc etc etc

All of which added up pretty quickly to make this a very average stay.

Rotorua does offer a lot of accommodation choice, so not sure I'll be opting for an average one, 16kms out of town for my next visit.

  • Stayed: July 2015, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank TripNess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 15 July 2015

Dear Valued guest,

Thank you so much for your feedback. Any feedback we receive helps to make us better. There are a number of issues raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.
I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact me directly at rotorua.gm@vrhotels.co.nz, if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.

Regards,
Vivek

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Reviewed 12 July 2015

we just had a night at this resort through a Grab One Voucher. As part of the deal we got a Lake View room and $60 towards dinner in the onsite restaurant. The room was fantastic with views straight onto the lawn and lake. Loved the bathroom with the bath and shower and the wooden concertina window connecting the bathroom to the bedroom! You can lie in the bath and look at the view outside! The meal at the restaurant was very nice. Didn't have a swim or spa but they were available if you wanted. A great night and a very good deal.

Room Tip: upstairs rooms in the main building..views onto lawn and lake.
  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rachel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 July 2015

Dear Valued Guest,

Thank you for taking the time to post your wonderful comments following your recent stay with us. We are delighted that you enjoyed all the aspects of your experience.
We look forward to welcoming you back to the VR Rotorua Lake Resort next time you visit.

Regards,
Vivek

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Reviewed 12 July 2015

The staff at this resort are very welcoming and friendly. On the cold winter night that we arrived, parking was close and check-in was fast. Although the common areas were cold, there was a great log fire in the dining area fireplace. Our room looked over the lake, with a sloping expanse of lawn perfect for cellphone selfie photos. We had dinner and breakfast in their restaurant, which were good. The best thing about the resort, though, were the rooms. The beds were large, stacked with clean white bedding, and super comfortable. Each room has a ductless heat pump that is easily adjustable, controlling the temperature as you desire- even really warm! And- the bathroom tile floor is wonderfully warm on bare feet from in-floor heating. Free wifi. We didn't want to leave our cozy nest.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Raelene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 13 July 2015

Dear Valued Guest,

Thanks for your review, we appreciate your lovely comments around how you loved the room, our location and found our staff helpful.
Looking forward to your next visit at VR Rotorua lake Resort.

Regards,
Vivek

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Reviewed 8 July 2015 via mobile

Best vacation i have ever had. The Lake, the view and on top of everything the very best services provided by the resort. The food was simply deicious. Loved the fact that my room had an excellent view. Simply cant get better then this. Thank you guys and hope to see you soon. Keep up the good work.

Stayed: July 2015, travelled with friends
Thank Vibhayjit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 10 July 2015

Dear Valued Guest,

it's our pleasure to have hosted you and your friends during your trip to Rotorua. We are glad to hear that you enjoyed your stay here at VR Rotorua Lake Resort . We hope to see you again on your next visit .

Regards,
Vivek

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Reviewed 6 July 2015

Superb location, impeccable hospitality and sublime cuisine make “VR Rotorua Lake Resort” a true gem in the crown of New Zealand luxury accommodation.

My suite was very comfortable. It had all the necessities of the luxury accommodation .The room had magnificent views of Lake Rotoiti. I could easily spend the whole day inside enjoying this heaven on earth. We were very lucky to have this piece of hidden paradise all to ourselves.

Rahul and Garry are amazing hosts, very welcoming and personable, very knowledgeable of the area and generous with their time. I hope to come back soon to their paradise at Lake Rotoiti,

  • Stayed: June 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Perry7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vivek s, General Manager at VR Rotorua Lake Resort, responded to this reviewResponded 7 July 2015

Dear Valued Guest,

Thank you for your review. Our property is certainly unique, that is what we are most proud of.
We take immense pleasure in being able to serve our guests every day and enjoy what we do.
We look forward to welcoming you back in the near future.

Regards,
Vivek

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