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SANDRA L

Overall rating

Review of Pullman Rotorua
4.0 of 5 bubblesReviewed 4 weeks ago
The Hotel was in a great location and room was good and well appointed. I am an Accor Plus member and check in and out was good and we ate in restaurant for dinner. Steak meal was fabulous and Chef was very friendly and helpful and staff were excellent also. However, we had buffet breakfast and although a good selection the hot choice (bacon, fried eggs, mushrooms and baked beans) were cold (as was the omelette and other hot choices my friends made) so breakfast was very very disappointing. It spoilt the whole experience for us to be fair. Sandra Lloyd
Date of stay: March 2024
Room Tip: Hot selection at Buffet breakfast was cold so not enjoyable at all and not good value.
Trip type: Travelled with friends
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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DJ Joshi, General Manager at Pullman Rotorua, responded to this review
Responded 4 weeks ago
Dear Guest,

Thank you for being a loyal member of Accor and Accor Plus, we are delighted that you enjoyed every element this loyalty has to offer.

Let me work on the breakfast side of things, we already have made some adjustments to this so when you visit next time, this shouldnt be an issue..

Many Thanks,
DJ
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (274)
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All reviews valet parking frosted glass executive lounge massage spa toilet and shower room layout exceptional staff eats street both breakfast and dinner accor member coffee maker per night wonderful hospitality front office great view of the lake our honeymoon comfortable hotel
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Reviewed 5 weeks ago

Ajay Kumar was great at the service. He gave some great food recommendations also and was overall very helpful. The hotel is ideally located and very convenient to all the locations. Must do TePuia Excersion and Agrodome Farm & mud bath at hells gate.

Date of stay: March 2024
Trip type: Travelled with family
1  Thank MysticTraveller2807
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DJ Joshi, General Manager at Pullman Rotorua, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for a great review and in regards to AJ, he is an asset to our business :)

Many Thanks,
DJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

Great stay at the Pullman for 5 nights. Good location with easy access to lots of restaurants, the lake and tourist attractions. Recommend mountain biking in the Redwoods and visiting the Secret Spot Spa. Thank you to Christian for the excellent service.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tour497469
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DJ Joshi, General Manager at Pullman Rotorua, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for a great review, Christian is our super star at the hotel... Please come and stay with us again soon :)

Many Thanks,
DJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2024

Don't bother with the executive lake view room on the top floor, just get a larger room one or two floors lower. The location is good, easy to explore the town from on foot. Do keep in mind that parking your car adds 49 NZ$ per day to your bill. The breakfast is ok, but noisy.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank EvdWRotterdam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DJ Joshi, General Manager at Pullman Rotorua, responded to this reviewResponded 11 April 2024

Dear Guest,

Thank you for your review for our hotel..

Our executive floor gets great reviews, I am sorry this didnt entice you as much, it does have panaromic views of whole Rotorua..

We look forward to seeing you soon.

Many Thanks,
DJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024

I stayed here for two nights. The room had a lake view and was the largest room I have been in. I enjoyed dinner at the hotel, but I have to say the breakfast was fabulous. The variety of food was spectacular and very tasty. The staff was very pleasant and hard working. I especially loved the sweet touch that Tracy did by handing out stuffed penguins to all the kids enjoying breakfast.

Room tip: Great location to walk to many stores, restaurants, parks, and the botanical gardens.
Date of stay: April 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank K D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DJ Joshi, General Manager at Pullman Rotorua, responded to this reviewResponded 6 April 2024

Thank you for a great feedback, Tracey is awesome in everything she does :)

We look forward to seeing you at the hotel soon..

I have passed on your feedback, the team is chuffed..

Many Thanks,
DJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024

Great location for walking around town and parks. The rooms are ok, no bath (room). Shower/toilet are positioned in the room with glass doors. Only Valet parking $50NZ/day.
Great service and coffee from Tracey in the Restaurant.
Confusing/ lack of communication for Accor members.

Room tip: Only valet parking
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LJPozz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DJ Joshi, General Manager at Pullman Rotorua, responded to this reviewResponded 6 April 2024

Dear Guest,

Thank you for your review, I do apologize that comms were not clear about Accor members, we will work on this immediately..

we look forward to seeing you sometime soon :)

Many Thanks,
DJ

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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