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Reviews (126)
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Traveller rating
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All reviews valet parking frosted glass executive lounge toilet cubicle bathroom layout luxury escapes room was exceptionally clean buffet breakfast was great both mornings accor hotels eat street appointed rooms enjoyable stay great view of the lake information centre loved our stay great stay
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4 - 9 of 126 reviews
Reviewed 27 June 2022 via mobile

Great experience overall. The staff were fantastic! Minor issue in room resolved in minutes. Comfortable stay with complete blackout drapes and very quiet, although the bed could have been a bit softer. Good location. Would happily stay again.

Room tip: Valet parking is available but not undercover at $45 a day
Date of stay: June 2022
Trip type: Travelled as a couple
Thank bayleybw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 June 2022

We have stayed here twice in the past two months. The staff here are amazing - very pleasant and accommodating from front of house, to restaurant and bar, and even the cleaners give you a smile and wave. Our room was lovely, great view of the lake, soft bed, very clean, and of course the treats in our room to welcome us are always appreciated. Parking is expensive per night especially when you realise ( by all the water on your car in the morning ) that vehicles are not parked under cover. Yes - they may be off the street but that's it. We met friends for dinner on our first night there. Imagine our surprise when we sat down to dinner to be shown the Lunch Menu and told that because they had had one conference plus guests staying who were attending other conferences they had all but run out of food!! This is unacceptable. If you know there is a massive influx of guests coming you order accordingly. It's not as if no one knew there were going to be several conferences on at the same time. It's called planning ahead. And when you ask what the Soup of the Day is and you are told Pumpkin that's what should arrive - not steaming bowls of Mushroom. Luckily no one was allergic to mushroom. It's the little things which matter - gets those right and everything else falls into place. I realise that many hotels are just getting up and running again and that there will be glitches but Pullman is 5 Star and needs to up it's game to show that they are.

Date of stay: June 2022
    • Sleep Quality
    • Rooms
    • Service
Thank WaikatoSue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 6 June 2022

We stayed there for 2 nights over the Labour weekend 2022. Firstly we arrived to find their off street valet parking had gone from 20 dollars last year to 45, (the hotel has only P180 parking outside it.) The room was not a $350 value room, the toilet was next to the bed area, no sky tv or netflix. We came back at 4pm from the pools to find our room was not made, no clean towels, had to go down to reception and complain to get towels, no one answered the phone. Overall it was an expensive Faulty Towers experience. (they temporarily lost my car keys too).

Room tip: Don't bother, go elsewhere.
Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank PaulW6172
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 June 2022 via mobile

Modern upmarket hotel. Large lakefront facing room, huge windows, nice furnishings and beautiful sleep comfort. Pleasant attentive staff. Extensive menu a little pricey given you have to pay for all side dishes. Happy hour every day 4pm to 6pm

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Terpam3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 May 2022

As usual, the service and attention to detail was more than expected. Having been greeted with smiles and a warm welcome makes Pullman Rotorua a home away from home but with special perks! Thank you for making our stay quite relaxing and enjoyable. Thank you very much!!

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank pauloreyesgarcia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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