Restaurant meals excellent. Staff very helpful, nothing was a problem when requiring information. Over all stay was excellent. Bed very comfortable. Needs some attention to the unit, but overall. Could not find any were to plug in cell phone in unit.

Nice location right on the lake. The rooms are dated and is need of refurbishment. Our bathroom wasn’t clean in fact dirty. Pillows hard The sink didn’t drain properly and the toilet area was smelly. Will not return.

We came here for a massage at the spa whilst on a trip to Rotorua. Whilst the place looks nice, the staff (2 people that we met) were cold, robotic and generally impersonal. Noticeable elements:

- Neither staff member introduced themselves initially; this didn't happen until we had completed our health forms and entered the massage area (about 10-15 minutes).
- Generally felt like they were reading from a script and didn't want to be there when they spoke to us. Overall it felt like they resented us for taking up their time.
- I could feel one item (a towel I think) being physically dropped on me whilst I was lying on my front before the massage started. No explanation/warning for this was given. I was not aware that I was a piece of furniture but apparently the "massage therapist" felt differently.
- Once massages were over it felt like they were just waiting for us to leave, barely spoke to us again until I spoke to them about payment details
- Massages themselves were pretty rote, mediocre and not worth 135 NZD; I have paid less than this for much higher quality elsewhere

I don't normally leave reviews (positive or negative) for places where I have been but this place was particularly poor and today gave us an overpriced, underwhelming experience which felt really mercenary given how much you pay. The whole point of a spa is that you leave feeling more relaxed. I left this place feeling annoyed and vaguely cheated.