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travellerbazza
Horsham, United Kingdom

Motel with its own smell of Rotorua

1.0 of 5 bubblesReviewed 12 Feb 2015
we required a motel within walking distance of Rotorua town in order to walk to a restaurant for dinner.
I have had many experiences of Motels in New Zealand however nothing prepared me for this.
On arrival I was advised that their on site Thermal baths were closed, however the sulphurous heat & smoke was still pumping out of the chimney .

The remainder of Rotorua was free of smell.

This was not the main problem , The room ( # 18) was decrepit , the toilet hadn't been cleaned properly for some time, the mirrors silver backing had disintegrated . The curtains were see through and as all the outside lights were on all night , sleep was difficult. The refrigerator was a block of dirty ice
We we returned from dinner we discovered that the bathroom & kitchen lights did not work.

The " continental breakfast" was tea/coffee , toast & jams , packet juice

On checking out & wishing to report these deficiencies , , was advised the owner was cleaning & did not have time
Date of stay: February 2015
Room Tip: choose other accommodation
Trip type: Travelled as a couple
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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6 - 11 of 81 reviews
Reviewed 21 September 2014 via mobile

Very cold place but a peaceful and silent but the good thing is it is nearby with Countdown supermarket which open until midnight and make us easier to find some fresh milk,bread,fruits and seafood. The wifi coverage is limited where we must go outside to access the internet. The plus point staying in this motel is breakfast provided. From Malaysia tourist- Hilmi family.

Date of stay: August 2014
Trip type: Travelled with family
Thank Hilmi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2014

We stayed for 3 nights. The place was well maintained (rooms, flower beds, hot pools), very clean and many little details showed that the managers care for their customers. We appreciated the free breakfast and the service offered at reception. This motel is a bit older, some pieces of furniture, although still fully operational, could do with a replacement. Overall we really enjoyed our stay.

Room tip: We were in room 5 and it was nice and quiet.
Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank frognz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 January 2014

We stayed during the Labour weekend together with friends. We booked 3 rooms in total. Nothing special about the room. When we came in the gas heater was already on, could not turn it off. We informed the lady at the reception about the gas heater before we went out to buy dinner and it was already turned off when we came back. If your looking for budget motel, Sequoia is great place. Clean and tidy and spacious. And pretty near Oppies Takeaway, Pak N save and Countdown so location was excellence.

Date of stay: October 2013
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Froilan J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2013

Had to stay here as I hadn't booked anything decent and Rotorua had filled up for Labour Weekend. Place was clean, just dated, tv at roof height, shower had low water pressure, no ice. Door lock was a bit dodgy and lots of street noise. They charged my card as soon as I arrived, always a bad sign. Only charged me 110 bucks instead of 130, so that's the only good thing about my stay. Reception lady was cold.

Date of stay: October 2013
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CameronTWS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen F, Manager at Sequoia - Acacia Lodge Motel, responded to this reviewResponded 6 November 2013

Good Afternoon, thank you for your feedback,
We are very sorry that you felt your stay with us not satisfactory.
as you can understand labour day is always busy in Rotorua, we have received so many guests in three days, so all apologises if you felt that our welcoming was a little bit cold, we always aim to make our guests welcome.
we require payment for a one night stay which is a standard practice, especially on this week end sometimes, guests are in a rush and they don't fill the check in form properly .
but we're very happy that you have enjoyed the discount .
we hope to see you again in Rotorua.

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Reviewed 6 May 2013

We booked through Agoda good value. Stayed three nights. We complained about the double bed so they went an brought an new one. Can not ask for better value. Good value with breakfast included. Good pools both natural and outside. This motel is not new but kept clean and tidy.

Room tip: All good but only stayed in the one bed units
Date of stay: May 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Greg B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen F, Manager at Sequoia - Acacia Lodge Motel, responded to this reviewResponded 29 May 2013

Kia Ora Good Morning and thank you for your feedback
we're happy to know that you've enjoyed your stay. Hope to see you and your family again
Warmest Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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