Such a disappointing hotel. If you read the reviews and exclude the fabulous spa and those relating to food, you will see many people are saying the same thing!! The place urgently needs refurbishment. There is no manager... that we could find... staff are fed up, cutting corners and uninterested in service, or more importantly, in basic cleanliness. It is more a 2 star but NOT by any stretch of the imagination a 5 star hotel. The only 5 star bit is the price. We were paying 369 a night (NZ) without breakfast, it felt a rip-off. As the owners have clearly lost interest in the place and now seem to be after extracting cash. They have sold off the carpark, so it very hard to drive in to the site. The reception staff leave their door open so you can not drive through without getting out of the car to shut their door. Then you discover there is no parking in the garage as the staff are parked there, including the disabled bay! You have to block the road past the hotel to unload, no one comes to help. Then you have to find a car space back on the road to park in. The first impression of reception and the entrance to the hotel, says it all....dirty and uncared for. The rooms though spacious, are not sound insulated, so you can hear the people above you walking on the wooden floor. You can also hear the next door neighbours. The rooms are dirty, the aircon did not work, the toilet did not flush properly, the floor was dirty, and cobwebs with spiders were everywhere. The crockery was also dirty. The bathroom desperately needs a refurb and the tiles are dirty and mouldy. The tables, chairs and units are damaged, stained and marked. The outside pool furniture is dirty and has no cushions. The pool itself is shabby and dirty. The sun shades are covered in mould. The pool does not get cleaned until mid day...if you are lucky. I had to find the pool net and clean it myself two days running...all this and pay 369 a night! The food offered is breakfast and dinner and it looks ok and tastes ok but the kitchen is dirty and the chef has what looks like a car cleaning cloth attached to his waste! The maintenance man has not be around to blow the surfaces for 3 days so there is plant debris on the stairs which is particularly dangerous as this is the fire exit route. The fire exit doors on all 3 floors are left propped open and are used for access by the cleaners and the visitors but tgey are not shut at night which is scary. There is a discarded animal bone on the grille on the stairs, which has been there for 4 days now. The only silver lining is the fantastic spa where Demelza and Amitty keep everything spotless and offer true relaxation at the hands of talented therapists.
The view is nice and the position near the beach is also pleasant but the road is busy and runs beside the hotel. To conclude, this hotel needs serious investment and some real cleaning as well as owners and staff who care and understand real " service".