Reception was very rude. Were not giving any answer Properly .did not clean bathroom properly. When I requested many times . only the duty manager Mr Vikram was very polite and good but the other reception girl were very unprofessional and unfortunately Vikram went on leave during our stay. No housekeeping service after seven. even there is no reception after 9 o’clock.
The entrance is not signed post, but one the empty section next door, be aware there is not enough parking for the guests on site. The restaurant was closed for evening meals , which was very disapointing as that was the main reason we stayed. The room interior was very grubby .
I enjoyed this hotel in the Winter and I can only imagine it during the Summer. Wow! Part of me doesn't want to the write such a good review so others will snatch it up. But what can I say? It was great. Room, cozy. Staff, accommodating. Pools, enjoyable but hot and cool. Restaurant, delicious.
One story to share: The restaurant opened at 7:00a when I stayed there. One morning, I joined a tour bus and had scheduled a 7:25a pick up from the hotel. I called the front desk the evening before and the receptionist was able to take my order then to give to the chef so my breakfast would be ready right at 7:00a so I could eat before the tour. The following morning, I walked down at 7:00a and my food was on the table a minute later. Amazing! I ate a little quickly I admit but I finished satisfied in time for the tour bus to scoop me up. Great hospitality if you ask me!
This was supposed to be our treat hotel at the start of a 6 week NZ trip however it is need of a massive refurbishment programme and bears no relation to the photos on the website. If you are travelling with Trailfinders I suggest you ask for a different hotel, they charge an eye watering amount to stay here, we stayed for 1 night out of our booked 4 and that’s only because we couldn’t find anywhere else for our first night. I’ve never left a 1 star review for anywhere but sadly it’s deserved for this hotel, the only saving graces were that the staff tried their best and the breakfast was surprisingly good despite being a 1 menu 1 drink only option.
A lovely property that has not been maintained and refreshed - for a 5 star property attracting $500 / night not including breakfast it is clearly way too pricy for what it is and the photographs on the website do not reflect the actual condition of the property. That said we loved the breakfast and feel of The Glasshouse restaurant which is part of the property. Housekeeping was poor and the room was not serviced well in spite of providing feedback. We were also disappointed that in spite of booking almost a year ahead and requesting a room with a view we got what was probably the worst room ~ avoid rooms 107 and 108! An investment to refresh and renovate the property and improve housekeeping will make it a great place to stay in.
