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We recently spent 3 nights here and loved it. All rooms face the ocean and it is a quick easy walk to town. Our room was serviced to a high standard- comfortable, well appointed and private. Excellent service and a warm welcome awaits you at reception. And yes, the towels are fluffy, the bed is comfortable- as a fussy traveller, the attention to detail makes this place well worth recommending
Date of stay: October 2020
Trip type: Travelled as a couple
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this review
Responded 16 Oct 2020
Thank you Felicity for this amazing review. We are so pleased you enjoyed your stay here with us. We feel for our guests it is the little things that matter, so thank you for acknowledging them. We hope to see you return in the future! Kind Regards, Katie
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All reviews glasshouse restaurant direct access to the pool top floor pool area breakfast included new zealand travel agent across the road reception staff stayed for nights private balcony treaty grounds stunning views comfy bed pools naturale jets
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Worst experience, stayed at room 401 Bugs in the bed, we all woke up with painful sores. Food is terrible. Staff unfriendly. Pool area need deep cleaning. Don’t think they do any cleaning at all. Small insects under the tables in pool area
Date of stay: October 2020
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 17 October 2020
Thank you for your feedback on your stay.
We are sad to hear you did not enjoy your stay with us. Issues like these should to be raised to our attention immediately so we can do our best to accommodate and compensate for them. We are disheartened to hear that our outdoor area was not up to standard which we have acted on immediately. We are currently investigating the issue regarding 'bugs' as we have not had this problem before. Thank you for bringing this to our attention and we do hope to see you return one day.
Kind Regards, Front Office Team
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If you want a quality stay with excellence at all points then you can’t go past this hotel. With friendly and courteous staff, well appointed clean rooms with sea views, along with a restaurant (The Glasshouse) that provides exquisite meals in presentation, taste and quality at very reasonable prices then font look any further. This is the best in Paihia!
Date of stay: October 2020
Trip type: Travelled as a couple
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 14 October 2020
Thank you Phillip for this amazing review. We appreciate you taking the time to write such a great piece of feedback on our hotel and we are thrilled you enjoy all facilities we have to offer. We can not wait to welcome you back to our hotel next time.
Kindest Regards, Katie Front Office Duty Manager
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Absolutely love coming here for our weekend getaways. It’s so relaxing. The staff are always nice. The room service ladies are so cool. Love being able to sit it the personal spa pools and listen to waves crashing on the beach at the same time ☺️
La Spa Natural is our all time favourite for pampering both me and my partner. Definitely cannot wait to book in again on our next free weekend.
Room tip: Higher floors have the best views and most balcony privacy.
Date of stay: October 2020
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 11 October 2020
Thank you Alexa for this amazing review! We are so thrilled you enjoy our hotel and all its facilities, it is a pleasure to host for you. Look forward to welcoming you back again next time. Kind Regards, Katie
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Amazing experience. The hotel has great views and it’s at the center of Paihia points of interest. We could used the pools from morning time as some of them were warm, and the kids loved that! The hotel is quite cosy so you don’t feel like you are in a resort although the facilities are of like such. Stuff super nice with the kids, very understanding with families.
Date of stay: September 2020
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 11 October 2020
Thank you for your great review! We apprecaite all the feedback and kind words and hope to see you return again one day. Kind Regards, Katie
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perfect size rooms with a great uninterrupted view to the water, great pools - warm and cold options so can enjoy in spring. Lovely restaurant. Loved the location playground across the road and short walk to town along the waterfront. Will stay again
Date of stay: September 2020
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 11 October 2020
Thank you for this amazing review! We appreciate it so much and so thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Kind Regards, Katie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC