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Felicity K

Outstanding

5.0 of 5 bubblesReviewed 16 Oct 2020via mobile
We recently spent 3 nights here and loved it. All rooms face the ocean and it is a quick easy walk to town. Our room was serviced to a high standard- comfortable, well appointed and private. Excellent service and a warm welcome awaits you at reception. And yes, the towels are fluffy, the bed is comfortable- as a fussy traveller, the attention to detail makes this place well worth recommending
Date of stay: October 2020
Trip type: Travelled as a couple
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Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this review
Responded 16 Oct 2020
Thank you Felicity for this amazing review.
We are so pleased you enjoyed your stay here with us. We feel for our guests it is the little things that matter, so thank you for acknowledging them. We hope to see you return in the future!
Kind Regards,
Katie
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (452)
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Traveller rating
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87 - 92 of 454 reviews
Reviewed 15 October 2020

Worst experience, stayed at room 401 Bugs in the bed, we all woke up with painful sores. Food is terrible. Staff unfriendly. Pool area need deep cleaning. Don’t think they do any cleaning at all. Small insects under the tables in pool area

Date of stay: October 2020
Review collected in partnership with this hotel
Thank 760worldtraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 17 October 2020

Thank you for your feedback on your stay.

We are sad to hear you did not enjoy your stay with us. Issues like these should to be raised to our attention immediately so we can do our best to accommodate and compensate for them.
We are disheartened to hear that our outdoor area was not up to standard which we have acted on immediately.
We are currently investigating the issue regarding 'bugs' as we have not had this problem before.
Thank you for bringing this to our attention and we do hope to see you return one day.

Kind Regards,
Front Office Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2020 via mobile

If you want a quality stay with excellence at all points then you can’t go past this hotel. With friendly and courteous staff, well appointed clean rooms with sea views, along with a restaurant (The Glasshouse) that provides exquisite meals in presentation, taste and quality at very reasonable prices then font look any further. This is the best in Paihia!

Date of stay: October 2020
Trip type: Travelled as a couple
Thank PWM-NZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 14 October 2020

Thank you Phillip for this amazing review.
We appreciate you taking the time to write such a great piece of feedback on our hotel and we are thrilled you enjoy all facilities we have to offer.
We can not wait to welcome you back to our hotel next time.

Kindest Regards,
Katie
Front Office Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2020

Absolutely love coming here for our weekend getaways. It’s so relaxing. The staff are always nice. The room service ladies are so cool. Love being able to sit it the personal spa pools and listen to waves crashing on the beach at the same time ☺️

La Spa Natural is our all time favourite for pampering both me and my partner. Definitely cannot wait to book in again on our next free weekend.

Room tip: Higher floors have the best views and most balcony privacy.
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
Thank AlexaWatene
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 11 October 2020

Thank you Alexa for this amazing review! We are so thrilled you enjoy our hotel and all its facilities, it is a pleasure to host for you.
Look forward to welcoming you back again next time.
Kind Regards,
Katie

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Reviewed 3 October 2020

Amazing experience. The hotel has great views and it’s at the center of Paihia points of interest. We could used the pools from morning time as some of them were warm, and the kids loved that! The hotel is quite cosy so you don’t feel like you are in a resort although the facilities are of like such. Stuff super nice with the kids, very understanding with families.

Date of stay: September 2020
Review collected in partnership with this hotel
Thank buitronmn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 11 October 2020

Thank you for your great review! We apprecaite all the feedback and kind words and hope to see you return again one day.
Kind Regards,
Katie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2020

perfect size rooms with a great uninterrupted view to the water, great pools - warm and cold options so can enjoy in spring. Lovely restaurant. Loved the location playground across the road and short walk to town along the waterfront. Will stay again

Date of stay: September 2020
Review collected in partnership with this hotel
Thank Kimberlee A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak Sharma, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 11 October 2020

Thank you for this amazing review!
We appreciate it so much and so thrilled you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.
Kind Regards,
Katie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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