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skiwichick
Auckland Central, New Zealand

Tired, lazy and over priced

2.0 of 5 bubblesReviewed 1 Mar 2020
We paid $476 a night, well more than we would have paid for Westin in Fiji or similar. We were so disappointed. The location really is primo, but the rest; cabinetry in bathroom stained and damaged, hair on the walls, pillows are awful. One of the small pools was empty and surrounded by traffic cones. Apparently they couldn't fill it because of the drought. Yes there is a drought and so that's fair enough, but put a board over it! looking at dirty old traffic cones ruins the whole outlook. I discovered there's not duvet cover on the duvet. They double sheet the beds and put a duvet in the middle. And it was stained. I certainly don't stay in one place when I sleep so the thought of a non covered duvet on me is gross. I asked the house keeping staff but they said "no, we don't have any and yes, it's a bit weird". I also walked past rooms where the duvet was on the floor while they were making the beds. We ditched the duvet and thankfully it was warm so we only needed the sheets. We thought we'd stay by the pool and have nibbles or lunch at the house restaurant. Nope. Not open. We were offered free breakfast. 4 items on the menu. So we said no thanks and walked down to the village where there are some nice options. And yes, you can walk to the village easily. The location of this place is great. We did get a small per night refund with no arguments which was good.
Date of stay: February 2020
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Kanishak S, General Manager at Paihia Beach Resort & Spa, responded to this review
Responded 3 Mar 2020
Dear Guest,

Firstly, I would like to thank you for your online review about your stay. I do see some concerns and i will certainly address them.

During last two months , we have hosted over two thousand guests staying with us. Most of these guests have enjoyed and appreciated the world class experience at the resort. During a severe drought phase in the lives of a twenty five plus team are still working diligently around the clock to deliver a quality hospitality experience. This is also true for every Tourism operator in our region & this displays our resilience .

I have a received brief note about your expectation gap as a traveller coming from Fiji islands. Having worked very closely with some of the luxury properties located in Fiji myself, We admire them & understand that there are some lovely properties. However, if a traveller compare and critiques an individual property with another across the globe, inevitably, there will be product proposition & its perceived value gaps.

Your submission of very dismissing comments at the check in regarding dried gardens & our inability to use hoses to wash off the building despite your knowledge of the severe drought conditions that prevail in the Northland region is very disappointing.

Our rooms, facilities,qualified staff, & our resort function are in line with high hospitality standards. We will accept your feedback & improve our response to critical process improvements in the future.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (455)
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Reviewed 1 March 2020 via mobile

Stayed two nights, I found the place to be dark and dingy, no air conditioning. I am sure must be better places to stay in Paihia that are better and closer to the town. I would not rebook this place.

Date of stay: February 2020
Trip type: Travelled with family
2  Thank RobertCPickering
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PBRManager, Front Office Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 4 March 2020

Hi there Robert,

Cross check you have the right property as all our rooms and restaurant etc have air conditioning. Plus all rooms are light and airy with sea views and all open out onto balconies.

Kind regards
Suzi
Paihia Beach Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020

This review is written bearing in mind that the cost of this hotel is high and it is promoted as luxury boutique. On the positive side the room we were allocated was a good size on the third floor with a large balcony overlooking the pool (and busy road!). On the downside we were woken at 8 on the first morning by the cleaning staff chatting outside our room (301) and collecting cleaning equipment from a cupboard next door. The jacuzzi was fenced off and empty and the featured heated pools were not operating due to a water shortage. I understand why this was needed but there was no notification in advance and no reduction in cost as a result. When we used the main pool the large parasols were not in use and there was no one on hand to put them up.
We ate on two nights in the restaurant and on the first the food was excellent and the service adequate. On the second there were only four customers including us. The waiting staff were inattentive spending time in the kitchen chatting - they also had a pc linked in playing loud music which I had to ask twice to be turned down. I suspect that the chef was also distracted because the food this time was overcooked!
Overall a disappointing stay bearing in mind the price - would not stay here again.

Date of stay: February 2020
Thank John B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PBRManager, Front Office Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 24 February 2020

Good Morning John,
Thank you for your feedback. We have taken your inconveniences into account and passed this onto all staff that were involved. They are aware of what has happened and send their deepest sincere apologies for the matters.
If these had been brought to our attention during your stay and on your departure we may have come up with a resolution for you. We do very much hope we meet again in the near future, till then take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2020 via mobile

We had a comfortable room with a balcony but the bathroom was a little dated. The staff were friendly & the breakfast was good. A good place to stay whilst exploring the area. There was ample parking overnight.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank N1048EScarolynh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak S, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 7 February 2020

Dear Guest,

Thank you so much for your time in reviewing your experience at the Paihia Beach Resort & Spa.

We are very happy that you enjoyed your stay in the Bay of Islands. Our team is delighted that your stay was comfortable.


Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2020 via mobile

We had a beautiful room with small kitchen area, huge balcony and fantastic views of the ocean! Great breakfast service although only a reasonable selection. All staff were friendly and helpful. Parking underground was limited but plenty of roadside spaces available. Very good location for visiting Waitanga, Cape Reinga and taking a cruise around the bay!

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank cazf2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak S, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 7 February 2020

Dear Guest,

We are delighted to read your lovely review. Thank you so much for taking out time and writing a review for us.
We sincerely hope that your onward journey was comfortable & relaxing. We certainly look forward to welcoming you & your friends again at Paihia Beach Resort & Spa.


Regards,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2019 via mobile

Great hotel with spectacular views. Staffs were so kind and welcoming. It seems loke almost all the rooms have the sea view. Parking might be a problem. They also have a good restaurant within their building.

Date of stay: December 2019
Trip type: Travelled as a couple
1  Thank digitalnomad24x7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kanishak S, General Manager at Paihia Beach Resort & Spa, responded to this reviewResponded 7 February 2020

Dear Guest,

It is pleasure to read that you enjoyed your holiday at the Paihia Beach Resort & Spa. our staff & myself thank you sincerely for reviewing our property & sharing your delightful experience with us !. We invite you and your family to visit us again & we look forward to welcoming you again very soon. We hope that you enjoy your onward journey during your holiday in New Zealand.

Regards,
General Manager.

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