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“Hygiene and Cleanliness standards are appalling!”

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Kingsgate Hotel Autolodge Paihia
Ranked #14 of 43 Hotels in Paihia
Reviewed 8 January 2018

We were booked in to this motel for 4 nights. On the day we moved into the room it was obvious that the floor had not been vacuumed and there were hairs on the ledge of the bath. We didn’t make a fuss as we assumed it would be done the next day but it wasn’t. Housekeeping had also left only one towel between 2 of us and less than half a roll of toilet paper. They didn’t bother to clean the bathroom as they left a damp flannel on the bath and the hairs were still there. They also still hadn’t vaccummed. We complained to reception and we were assured the room would be cleaned thoroughly the next day. To our astonishment the next day it was even worse! They still hadn’t vaccummed, they hadn’t cleaned the toilet or the bathroom and left the damp bathmat on the floor which I had put there when I had a shower that morning. By this point we were extremely annoyed and asked someone on reception to come have a look. He agreed that the standard of housekeeping was not acceptable. He apologised and moved us to a junior suite. To be fair this suite was very nice but the fiasco of the previous 2 days has left us with a bad impression of this motel and we wouldn’t stay there again. Even when cleaning the junior suite it took housekeeping 10 minutes only. When looking for accommodation hygiene and cleanliness is very important to us and you would think it would be for the hotel but obviously not!

Stayed: January 2018, travelled as a couple
Thank jelly2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 523 reviews

Reviewed 5 January 2018

This hotel is situated right in the heart of Paihia and facing the waterfront and literally 25 meters to the nearest restaurant and bar on the strip. You can’t find a better location in Paihia. The rooms are well equipped with a great air conditioner, large beds, mini fridge, tea & coffee making facilities, but the cleanliness of the rooms lets this hotel down. When we checked in, the carpet between the two beds was very wet? The fridge contents from the previous occupants were left behind and the fridge was stained with food. The light above the vanity was flickering which should have been picked up by house keeping and the bedside tables had rings left behind from cups and glasses and were not wiped down and the toilet did not seem to be cleaned and smelt. The toilet is in a separate room where the shower and bath is located in, and this room was clean and the towels were clean. It appeared that house keeping were selective in what they cleaned in the room. We did report the flickering light and food left in the fridge and the Manager of the hotel who was lovely and dealt with the issues in a very timely manner. The staff at the hotel are friendly and efficient. The pool is great and you have a view of the waterfront from the pool. There is plenty of parking at the hotel.

Great location, but the cleanliness and the limited WIFI let the hotel down. With the WIFI the Quota of 50MB of free data is too small considering the cost of what you pay for the room and other hotels in the area provide free unlimited WIFI.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank limeclaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TylerV-T, Manager at Kingsgate Hotel Autolodge Paihia, responded to this reviewResponded 8 January 2018

Hi there,
Thank you for your feedback, we really appreciate it and I am very sorry for the less than optimum service on your room, this is unacceptable and I will pass this onto our Housekeeping Manager to ensure this doesn't happen again.

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Reviewed 22 December 2017 via mobile

Stayed for 3 nights and really enjoyed our visit. So handy to the wharf for excursions and also close to Waitangi.
The swimming pool was a bonus for our grandchildren.
Good facilities with a bar and restaurant by the pool

Stayed: December 2017, travelled with family
Thank Topsy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TylerV-T, Manager at Kingsgate Hotel Autolodge Paihia, responded to this reviewResponded 26 December 2017

Hi there and Merry Christmas! Thank you for your feedback, I hope you enjoy the rest of your holiday break.

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Reviewed 20 December 2017

Wonderfully situated on the sea front Kingsgate is ideally situated for access to Russell, Waitangi and other centres while being handy for Paihai's shops, bars and restaurants. Our room was spacious, modern, well equipped and well serviced during our three-day stay. The front desk staff were excellent as were the bar staff.

Stayed: November 2017, travelled as a couple
1  Thank Pennine_man2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TylerV-T, Manager at Kingsgate Hotel Autolodge Paihia, responded to this reviewResponded 21 December 2017

Hi there, Thank you for the great review, happy you enjoyed your stay with us and hope to see you again.

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Reviewed 19 December 2017

The best thing to say about Kingsgate is that its location is ideal--near the harbor where you can catch the Cliffs and Caves cruise and then the next day catch the Great Sights bus tour that explores Cape Reinga, 90-Mile Beach and the Te Paki sand dunes (all terrific sites). The hotel itself is clean, the restaurant has tasty food, and the room provided comfortable beds in a quiet, relaxing atmosphere. In the near vicinity are shops and restaurants. The place lacks an elevator, however, which is a hassle if your room is on an upper level. Also, we had to ask for extra linens each of the three days we were there because enough were not stocked in the room. We shouldn't have had to do that.

  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Rozthegreat_powerful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TylerV-T, Manager at Kingsgate Hotel Autolodge Paihia, responded to this reviewResponded 21 December 2017

Hi there,
Thank you for your feedback, we really appreciate it. I'm sorry we were unable to meet your expectations in respect to the linen and I will pass this feedback onto our housekeeping team to improve in this area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kingsgate Hotel Autolodge Paihia

Address: 104 Marsden Road, Paihia 0247, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 43 Hotels in Paihia
Price Range: $124 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kingsgate Hotel Autolodge Paihia 3.5*
Number of rooms: 113
Official Description (provided by the hotel):
Located on the waterfront and only 100 metres from Paihia wharf and township the Kingsgate Hotel Autolodge Paihia is the ideal base from which to explore the scenic and historic Bay of Islands area. ... more   less 
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