We were booked in to this motel for 4 nights. On the day we moved into the room it was obvious that the floor had not been vacuumed and there were hairs on the ledge of the bath. We didn’t make a fuss as we assumed it would be done the next day but it wasn’t. Housekeeping had also left only one towel between 2 of us and less than half a roll of toilet paper. They didn’t bother to clean the bathroom as they left a damp flannel on the bath and the hairs were still there. They also still hadn’t vaccummed. We complained to reception and we were assured the room would be cleaned thoroughly the next day. To our astonishment the next day it was even worse! They still hadn’t vaccummed, they hadn’t cleaned the toilet or the bathroom and left the damp bathmat on the floor which I had put there when I had a shower that morning. By this point we were extremely annoyed and asked someone on reception to come have a look. He agreed that the standard of housekeeping was not acceptable. He apologised and moved us to a junior suite. To be fair this suite was very nice but the fiasco of the previous 2 days has left us with a bad impression of this motel and we wouldn’t stay there again. Even when cleaning the junior suite it took housekeeping 10 minutes only. When looking for accommodation hygiene and cleanliness is very important to us and you would think it would be for the hotel but obviously not!
- Official Description (provided by the hotel):
- Located on the waterfront and only 100 metres from Paihia wharf and township the Kingsgate Hotel Autolodge Paihia is the ideal base from which to explore the scenic and historic Bay of Islands area. ... more less
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