Friendly, clean, modern, in walking distance to town and the ferry. Family loved it. They enjoyed the Restaurant and games room. The breakfasts are great value, the kids loved them. This is definitely a must stay place.More
- Free Wifi
- Free Parking
Friendly, clean, modern, in walking distance to town and the ferry. Family loved it. They enjoyed the Restaurant and games room. The breakfasts are great value, the kids loved them. This is definitely a must stay place.MoreShow less
Hi there, its great to receive such great feedback. I'm happy you enjoyed your stay and I hope the kids gave our games room a good workout! See you next time.
We stayed in Paihia in between the tests in Wellington and Auckland. The hotel was very central but felt like a youth hostel in many ways! We only ate there on the first night after a late arrival and didn't enjoy the restaurant atmosphere, food choices or service. The rooms were clean but very basic and on the first floor of block which meant lugging a heavy case up 2 flights of stairs.
Hi Barry, Thank you for taking the time to provide feedback. We appreciate all forms of feedback and am disappointed to learn that we didn't meet your expectations. We are constantly working on fine tuning our food & beverage offering and will use this feedback to further develop the team. For future knowledge, we do have a block that has an elevator so please request this wing if you return in the future.
Fantastic, clean modern hotel with friendly staff. Checked in after a drama with another local hotel, this was an absolute pleasure, the girls at reception were great so friendly.
Standard of the rooms and the cleanliness was 10/10, great facilities and in a great location easy access to town and ferries etc.
Would highly recommend and when I am back ip North know where I will be staying.
Thank you for such a positive review, I'm so happy you enjoyed your stay with us and will be sure I pass the feedback onto our team here at the Kingsgate Hotel. See you again!
Great location as walking distance to town, shops, testaurants. Friendly and helpful staff, nice rooms with everything you need. Key and booking was needed for spa which was a little disappointing, breakfast average to good, but definately great value for money.
Thank you for your feedback, I'm so happy you enjoyed your stay with us. Will take note on that comment on the buffet and see if we can improve this the next time your in town.
Kitchen doesn't seem to be very organised.
Meals took a very long time to come out even though it didn't seem to be very busy at the time of this particular visit.
After an hour I opted for a refund and went down to 'Sauce' for the best pizza around and super friendly staff!!
We appreciate your feedback and please accept my sincere apologies that we were unable to meet your expectations. It is most disappointing to learn of your experience and I have already discussed this with the staff concerned to ensure this does not happen again.
The hotel was clean the welcome great. Friday night dinner was good. Saturday night dinner was acceptable but a 20 minute wait to place our order when we were 2nd into the dining room seemed wrong. Then it was another full hour before our meal arrived. Apparently 30 people had preordered before us but only 12 of those meals came out before ours. The couple who were in the dining room before us walked out before eating. The disturbing thing was when the length of time was mentioned to the Manager his answer was "It is what it is. We have 60 meals tonight." The lamb shanks were cooked nicely but the kumera mash was potato and appeared to be the instant variety. I doubt that we would stay again.
Thank you very much for your feedback and am sorry for your disappointing experience here. I appreciate that during potentially busy times of service that there can be delays in food service however to learn of your experience and the explanation given is disappointing. I will discuss this with all team members concerned to ensure that this does not happen again