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“Great Location - Spotty Service - OK food”
Review of Zane Grey's

Zane Grey's
Ranked #26 of 68 Restaurants in Paihia
Price range: US$10 - US$26
Description: Join us for a wonderful experience over the water in either "The Aquarium" or on "The Dock". Inside we serve up-market dishes situated in a cozy dining area with great views. Outside we have a big lounge area for you to relax and enjoy you day - completely casual and informal. All our locations can be booked for events as well and we try to cater for every wish that might arise.
Restaurant details
Description: Join us for a wonderful experience over the water in either "The Aquarium" or on "The Dock". Inside we serve up-market dishes situated in a cozy dining area with great views. Outside we have a big lounge area for you to relax and enjoy you day - completely casual and informal. All our locations can be booked for events as well and we try to cater for every wish that might arise.
Reviewed 2 weeks ago

We enjoyed the location at Zane Greys. The service was off when we were there and the dishes came out in the wrong order. Food was acceptable but nothing special.

Date of visit: January 2019
Thank LarryandTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-ZaneGreys, General Manager at Zane Grey's, responded to this reviewResponded 2 weeks ago

Hi Larry and Tim,
Thank you for taking your time to review us!
I'm sorry for the mishaps. I have some new staff that needs to be trained and I apologize that this affected your experience.
I hope you have a wonderful stay in Paihia!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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18 - 22 of 79 reviews

Reviewed 2 weeks ago

I found this place average service and average food.
Didn't feel like we were made was welcome, just felt like it was "what do you want" order, pay, sit eat and go, next. Food was average bar type food . setting was very nice though, right on the harbour side.

Date of visit: December 2018
Thank Rizzla33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michaela-ZaneGreys, General Manager at Zane Grey's, responded to this reviewResponded 2 weeks ago

Good afternoon Rizzla,
Most of our guests outside enjoy the informal, free atmosphere outside and spend hours in the sun, nibbling snacks and having refreshing drinks.
We have our other restaurant inside which is a bit less casual but with table service.
I'm sorry that we couldn't meet your expectations and I really appreciate your comment. There's always room to improve so thank you for helping us here!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were booked in on new years eve for dinner and expectations were high. The restaurant was almost full at our 8pm seating and the kitchen was in full swing. Our French waitress Ines was a lovely attentive girl and she made sure I got a slightly different starter as was in the menue. Really good when the kitchen is as busy as it was on that day. We chose from 3 different starters, main and 2 deserts. The food was gorgeous nicely presented and the mains nice and hot and fresh. Nothing seemed to have been prepared hours before, like you could imagine. It was a very pleasant experience and we enjoyed every bite of it.

Date of visit: December 2018
Thank Ikat58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

It was great to listen to music and have a wine. Ordered dinner food pork ribs was so so not bad not great. The burgers looked really good though. Musician quite good enjoyable evening.

Date of visit: December 2018
Thank B5751CHandreag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We decided to stop in and have breakfast here as the setting on the waterfront looked good. Our breakfast was well priced and what we would expect to pay for a nice breakfast. The comfy couches out the front were a nice touch but unfortunately that’s where the niceties end.

When our breakfast arrived in a timely manner the presentation was fairly good. A lack of bland hollandaise was fairly underwhelming on the eggs Benedict but complemented the well over cooked eggs and the stone cold mushrooms, and the concrete like hash brown.

With no meal check from what seemed like an uninterested dull wait staff meant that we didn’t have much option to voice concerns about our meals. Maybe New Years night was too much to handle for this staff?!?!

It seemed that the one barrister was overwelmed with the pace of a 1/4 full restaurant and the coffee that we ordered but had to wait for after our meals was burnt and hardly worth the wait.

Won’t be bring my friends back here for food or coffee...

Date of visit: December 2018
1  Thank Dimebagd1m1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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