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All reviews marine parade across the road great location downstairs unit bit dated sea front comfortable bed kitchen facilities comfortable stay motel accommodation nz
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Reviewed 11 October 2019 via mobile

A bit more on the tired side of things but perfectly acceptable. Maybe an update would be good in the future.

The staff were not friendly, but they did their job well enough. I suppose it depends on how important friendliness is in this kind of work.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank kevinsV7775QB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2019

Had a superior room upstairs. Very spacious room with a king-size & comfy sofa bed. Gorgeous view & sunrise on Saturday morning was amazing. Great facilities in room & at a very reasonable price. Lovely friendly staff at reception & good breakfast options.
Will definitely stay here again.

Date of stay: October 2019
Trip type: Travelled with family
1  Thank Babs729
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2019 via mobile

We stayed one night in an upstairs room with an amazing view. We received a warm welcome from the owner and were shown to our room. The motel is directly across from the beach and within easy walking distance to the shops. The room was really spacious with a very comfy bed, had a balcony and was perfect for our stay. Would definitely stay here again.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Craig C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2019

I understand how hard it is to manage children in a motel/hotel/motor lodge setting. We have 3. We stay in overnight accommodation regularly for work commitments.

My issue is that when I phoned to complain I was met with no accountability on behalf of the owner of this establishment.

When I suggested that some kind of compensation would be good as my husband was trying to sleep after a 8 hour drive - she appeared to not understand and presumed I wanted a full discount which I didn't.

I worked in hospitality for years, as did my husband. Customer service is really the bottom line. We had a hospitality account and could use it for any issues with customers. Something as simple as offering him some food for free would be cool. I would have settled for a $5 discount. Remember I had paid in advance as I knew he would be too tired on his arrival to think straight.

Instead I got spoken over and I perceive the owner to have become quite aggressive and petulant in her responses. Even an acknowledgement that we had paid for the room to get a good sleep and didn't, and a sorry, would have been better customer service in my opinion.

Other people's children aren't the issue. Running a Motor Lodge and looking after the needs of guests is the issue, that's hospitality. It avoids crap reviews and people return time after time, and word of mouth in our small country is everything. Social media are powerful tools.

Personally I would have said very sorry and can send a $5 discount and sorted the matter in moments.

And where do you get off commenting on my husband in a personal manner? I know he is a really nice guy - I am married to him. Not appropriate.

Disappointed. Sound proof your rooms from your corridors.

Date of stay: September 2019
Trip type: Travelled on business
Thank kirstichapman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2019 via mobile

Great venue on the parade. Excellent parking and a short walk to the main places.
The best wifi is a huge bonus.
Host was very pleasant, beds really comfortable and the venue was nice and quite considering how close to the road

Date of stay: July 2019
Trip type: Travelled with family
2  Thank Arn135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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