I understand how hard it is to manage children in a motel/hotel/motor lodge setting. We have 3. We stay in overnight accommodation regularly for work commitments.
My issue is that when I phoned to complain I was met with no accountability on behalf of the owner of this establishment.
When I suggested that some kind of compensation would be good as my husband was trying to sleep after a 8 hour drive - she appeared to not understand and presumed I wanted a full discount which I didn't.
I worked in hospitality for years, as did my husband. Customer service is really the bottom line. We had a hospitality account and could use it for any issues with customers. Something as simple as offering him some food for free would be cool. I would have settled for a $5 discount. Remember I had paid in advance as I knew he would be too tired on his arrival to think straight.
Instead I got spoken over and I perceive the owner to have become quite aggressive and petulant in her responses. Even an acknowledgement that we had paid for the room to get a good sleep and didn't, and a sorry, would have been better customer service in my opinion.
Other people's children aren't the issue. Running a Motor Lodge and looking after the needs of guests is the issue, that's hospitality. It avoids crap reviews and people return time after time, and word of mouth in our small country is everything. Social media are powerful tools.
Personally I would have said very sorry and can send a $5 discount and sorted the matter in moments.
And where do you get off commenting on my husband in a personal manner? I know he is a really nice guy - I am married to him. Not appropriate.
Disappointed. Sound proof your rooms from your corridors.