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All reviews marine parade across the road great location downstairs unit bit dated sea front comfortable bed kitchen facilities comfortable stay motel accommodation nz
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Reviewed 14 September 2019

I understand how hard it is to manage children in a motel/hotel/motor lodge setting. We have 3. We stay in overnight accommodation regularly for work commitments.

My issue is that when I phoned to complain I was met with no accountability on behalf of the owner of this establishment.

When I suggested that some kind of compensation would be good as my husband was trying to sleep after a 8 hour drive - she appeared to not understand and presumed I wanted a full discount which I didn't.

I worked in hospitality for years, as did my husband. Customer service is really the bottom line. We had a hospitality account and could use it for any issues with customers. Something as simple as offering him some food for free would be cool. I would have settled for a $5 discount. Remember I had paid in advance as I knew he would be too tired on his arrival to think straight.

Instead I got spoken over and I perceive the owner to have become quite aggressive and petulant in her responses. Even an acknowledgement that we had paid for the room to get a good sleep and didn't, and a sorry, would have been better customer service in my opinion.

Other people's children aren't the issue. Running a Motor Lodge and looking after the needs of guests is the issue, that's hospitality. It avoids crap reviews and people return time after time, and word of mouth in our small country is everything. Social media are powerful tools.

Personally I would have said very sorry and can send a $5 discount and sorted the matter in moments.

And where do you get off commenting on my husband in a personal manner? I know he is a really nice guy - I am married to him. Not appropriate.

Disappointed. Sound proof your rooms from your corridors.

Date of stay: September 2019
Trip type: Travelled on business
Thank kirstichapman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2019 via mobile

Great venue on the parade. Excellent parking and a short walk to the main places.
The best wifi is a huge bonus.
Host was very pleasant, beds really comfortable and the venue was nice and quite considering how close to the road

Date of stay: July 2019
Trip type: Travelled with family
2  Thank Arn135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 July 2019

Upon arrival we were greeted in a friendly manor and had our parking spot reserved for us. When we decided to stay an extra night the reception staff went out of her way to accommodate us by offering to help us move our luggage from room to room as the motel was fully booked. After a few phonecalls she managed to shuffle things around so that we didn't have to move rooms. Staff were friendly at all times and more than accommodating and made sure we were happy at all times. I highly recommend this spot.
The kids loved having the waterfront right a cross the road, we could have stayed for weeks

Date of stay: July 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank CindyViv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2019

We chose the 1 bedroom apartment on the 2nd floor with great views. excellent location a short walk to town and restaurants. The manager was very nice and helpful and gave us some good advice on were to eat and places to visit.

Room tip: 2nd floor for good views
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank joandnoel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2019

Good choice of rooms, spa bath if needed, views, quiet despite close to Marine Parade. Easy walk to shops, supermarket snd right across road from RSA club. Off street free parking. Small room but comfortable. Very clean. Outside bit dated. Friendly staff.

Room tip: Large room with spa and sea view for not much more expense. Well equipped kitchen.
Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank sueandjohn1948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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