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$249
Fully refundable before Fri, 29 Mar
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$249
Fully refundable before Sat, 30 Mar
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Traveller rating
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All reviews great location a small car park main shopping area reception desk street noise lovely town across the road kettle heating waterfront
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Reviewed 2 November 2021 via mobile

The hotel is in a good location, there are a lot of great restaurants within a short walking distance of the hotel and Napier beach is a 5 minute walk from the hotel. The room was very spacious, clean and the bed was very comfortable. There is a car park under the hotel but there are limited spaces. If you are there on a Saturday the Napier farmers market on right beside the hotel. Overall a very enjoyable stay

Date of stay: October 2021
Trip type: Travelled solo
1  Thank Irish_Kiwi77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Craig Hay, Owner at Expressotel, responded to this reviewResponded 17 December 2021

Thank you for choosing to stay with us and for taking the time to provide a review of your stay. we look forward to welcoming you back again sometime.

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Reviewed 14 June 2021 via mobile

Stayed here for one night with my partner, Yvonne was super friendly and we had a nice chat with her, hotel is in a good location with secure parking. Room was on the top floor with a small balcony. Very clean and bed was super comfortable. Shower was nice but my partner was a little tall for it. Overall a really nice stay - Thankyou

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank knbrown24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Craig Hay, Owner at Expressotel, responded to this reviewResponded 17 December 2021

Thank you for taking the time to review your stay with us, we really appreciate your feedback and support.

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Reviewed 27 January 2021 via mobile

Can't help but praise Expressotel Napier. Reception helpful, friendly,very welcoming. Room was spotless,air conditioning was a real bonus in plus 30c temp. Bed was luxurious,shower powerful. Great place,will definitely stay here again.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Philip H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob Poole, Owner at Expressotel, responded to this reviewResponded 29 January 2021

Dear Philip H,

Thank you for your recent post with regards to your stay at expressotel. We are delighted to read that you found everything to your liking and the staff friendly and welcoming. It has been hot in Napier and having in room air conditioning certainly helps with a good nights sleep. I will pass on your comments to the housekeeping team who do a fantastic job.

We look forward to welcoming you back again soon.

Kind regards

Rob Poole
General Manager

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Reviewed 19 January 2021

I've stayed in Expressotel in Napier a few times over the last couple of years, and the quality of the rooms & service always meets my expectations.

Good international quality rooms, and a great location.

The only drawback is that the hotel reception is not fully staffed, and for many hours of the day you need to use an intercom outside the building to speak to a staff member (if you need reception services).

This alone is the only downside to an otherwise excellent hotel, with easy access to Napier town, and also the port.

Well worth a stay.

Date of stay: December 2020
    • Value
    • Sleep Quality
    • Service
Thank WalesNZ88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob Poole, Owner at Expressotel, responded to this reviewResponded 21 January 2021

Thank you for your review and feedback about your recent experience with us. We're delighted you enjoyed our location, and the quality of our rooms. The Hotel operates on a express hotel model, if reception is not manned guests are able to ring from either their room or reception and the call will be answered by our reception team at our other hotel Art Deco Masonic, just down the road. Your call should be attended to immediately, so the level of service you receive should not be compromised. We do hope you'll come back and stay with us again.

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Reviewed 5 January 2021

The name has been changed, but everything else about this hotel is still very old and very tired. All interior decor is extremely drab and dated. Fittings throughout the rooms are similarly that which was installed at the time the hotel was built - a long time ago. The hotel lift broke down on day 2 of our stay and was still out of action when we departed on day 4. Our room fronted on to Tennyson Street, so was very noisy through the night. The off street parking provided is very limited, and is also very tight to get into or out of. Parking out on the street is ok - but after 8am you must pay for on street parking. We had stayed at this hotel about 4 or 5 years ago and would definitely not have returned had we not been fooled by the name change. We were also somewhat fooled by the fact that the hotel was charging over $230 per night - about $100 above what we would expect to pay for this level of accommodation.

Room tip: I don't think that there are any good rooms - just book a different hotel.
Date of stay: January 2021
    • Location
    • Sleep Quality
    • Service
Thank PinkLewis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rob Poole, Owner at Expressotel, responded to this reviewResponded 11 January 2021

Dear PinkLewis,

Thank you for taking the time to post your comments with regards to your recent stay with us. I am sorry that your stay did not meet your expectations. It was most unfortunate that the guest lift broke down on Sunday 3rd of January. When we were made aware of an issue the service contactor came in to review the problem. A part was required and as it was over the holiday period this did not arrive until Tuesday. I am very sorry for the inconvenience caused by this issue and please once again accept our apologies.

The expressotel completed a refurbishment at the time of taking ownership of the hotel 3 years ago. Just over a year ago additional refurbishments and rooms were added to the property. I note that you had booked to stay in one of our family access rooms. The bathrooms in these rooms have not changed as they have been designed for specific requirements. I would recommend that you look at our Parkside King or Deluxe King rooms as options.

The hotel provides 10 internal car parking spaces. We also have overflow parking available in the car parking building across the road from the hotel which we provide with our compliments. You can also park on the street, and after 2pm on a Saturday. Parking on Sunday is free all day. The Napier City Council also allow for free street parking on public holidays. As with most cities car parking can be a challenge at times but we believe we are more fortunate than most to have a number of options.

Once again we appreciate your comments and look forward to the opportunity of welcoming back to one of King room types the next time you visit.

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