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Susie_Stevie
Horsham, United Kingdom

Basic, clean, comfortable accommodation

Review of Expressotel
5.0 of 5 bubblesReviewed 15 Feb 2020via mobile
We were not quite sure what to expect but were pleasantly surprised. Great value for money and a neat clean hotel. Reception were helpful and friendly, the hotel was centrally located yet quiet and the room was neat, clean and comfortable. Small car park allocated on a first come first serve basis. Even had an excellent Italian restaurant attached to it. Would recommend for a short stay.
Date of stay: February 2020
Trip type: Travelled as a couple
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Napierhotels, General Manager at Expressotel, responded to this review
Responded 16 Feb 2020
Dear Susie_Steve

Thank you for sharing your recent stay with us at the Expressotel and we are delighted to note that you enjoyed your stay. We are well located and just down the road from the hotel we have our other hotel The Art Deco Masonic which has the Emporium Eatery & Bar or Rose bar & Eatery for house guest to enjoy.

Many thanks for the recommendation and we look forward to welcoming you back soon.

Kind regards

Rob Poole & the expressotel team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (314)
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All reviews great location a small car park main shopping area reception desk street noise lovely town across the road kettle heating waterfront
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21 - 26 of 314 reviews
Reviewed 13 February 2020

Newly renovated, friendly reception and close to the city centre, walking distance to the esplanade, restaurants, cafes and easy to get from the hotel to the entertainment venues such as Mission, Church Road and the airport.

Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank CSDEE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Napierhotels, General Manager at Expressotel, responded to this reviewResponded 17 February 2020

Dear CSDEE

Many thanks for sharing your recent stay at the expressotel with us. We have just completed a major refurbishment and it is great to receive your feedback on this project.

We look forward to hosting you back again soon.

Kind regards

Rob Poole & the expressotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020 via mobile

Was in a brilliant location, very clean and modern, comfortable bed, really friendly and helpful staff, with good Wi-Fi, and parking available.

We had booked online for the Elton John concert at the Mission winery. Hadn’t seen a single review but knew it had recently been refurbished. Initial thought was that it might be a little pricey, but all accommodation was a premium for such a large event in the city. Not sure how their normal rates compare.

Really enjoyed the stay and the convenient location. Thanks

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Ross-and-Jennifer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Napierhotels, General Manager at Expressotel, responded to this reviewResponded 12 February 2020

Dear Ross-and_Jennifer,

Thank you for your comments with regards to your recent stay with us at The Expressotel we trust that you enjoyed the concert from all accounts it was well received by those who attended.

We are pleased to note that you found the location and parking facilities convenient. The hotel has just undergone and completed earthquake strengthening bring the hotel up 100% of code. We have also add another 5 rooms onto the 3rd floor of the hotel.

We look forward to welcoming you back again soon.

Kind regards

Rob Poole and the Expressotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2019 via mobile

Beautiful Hotel, excellent staff, central location. Interesting restaurants, very quiet! Everything in walking distance. Near to a lot of wineries! Sportsactivities. Good to ride a bicycle! Shops closing very early in the afternoon, so very quiet in the evening. Good to relax.

Date of stay: December 2019
Trip type: Travelled with friends
Thank Heinrich G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Napierhotels, General Manager at Expressotel, responded to this reviewResponded 3 January 2020

Dear H_Frankfurt

Many thanks for taking the time to share your recent stay at the Expressotel with us. We are please that you found the staff to be friendly and the location of the Hotel to be handy for your activities.

We very much appreciate your comments and look forward to welcoming you back soon.

Kind regards

Rob Poole and the Expressotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2019 via mobile

The hotel is clean modern and very close to city centre so this is all positive. Parking however is stressful. First two nights I was able to park in the relatively secure handful of spaces behind the hotel. However when full, I asked at reception if I could park in the hotel allocated ones in the public one down the road, I was told that the hotel has to pay for it so I would have to park there from now on. I stressed that I felt the car was not so secure there so if Possible I would rather take any spaces at the hotel. I ended up having to walk away from the conversation with the receptionist who was making it difficult. I would really suggest if you can find a hotel just a little further out with guaranteed parking, it would be a lot less stressful for you. Sort of ruined the break away, which was a shame. Previous staff at the hotel had been very helpful.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank MarkS12634
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Napierhotels, General Manager at Expressotel, responded to this reviewResponded 31 December 2019

Dear MarkS12634

Thank you for taking the time to share you comments with regards to your recent stay with us at the Expressotel. I am sorry for any confusion you experienced during your stay. We have 10 car parking spaces on site once these spot are full. We have an overflow option for parking located across the road.

Once again we are sorry for any confusion you experienced during your stay.

Kind regards

Rob Poole & the Expressotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2019

This is a fantastic hot in the centre of Napier. The staff were friendly and helpful. Rooms good size, clean and very comfortable. Our room had a balcony which was lovely to sit out and have a coffee watching the sun go down.

The parking situation in Napier is tricky in general. While the hotel has spaces for guests in a car park across the road, spaces only come available in the evening

Room tip: Book a room with a balcony facing the park
Date of stay: November 2019
    • Value
    • Location
    • Service
Thank ShuggieMan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Napierhotels, General Manager at Expressotel, responded to this reviewResponded 2 December 2019

Dear ShuggieMan

Thank you for sharing your post with regards to your recent stay with us. I am delighted to ready that we exceeded your expectations and the service your received from the team during your stay was friendly & helpful. The balcony offers a great way to take time out and relax.

We look forward to welcoming you back soon.

Kind regards

Rob Poole & the Expressotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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