The service I received by who I believe was the manager, was appalling. tried calling 5 times to check what time they close as it didn’t start on their website or my confirmation, but no one answered. I booked the day of and was travelling up from Wellington, I knew I was going to be late. I was an hour away and they rang me to see if I was still arriving and that reception closes in 30mins, I said I had called 5 times already including emergency number, but no one answered. He just said “oh we’re busy in the restaurant”. When I checked out this morning, it appeared I had been charged twice for the room. I called to question why I’d been charged twice, he hung up on me. I’ve tried calling back again because I was mad by this point but the message service had been switched to their office has closed message. I’m now livid!!!
Im a kiwi living in Aussie and had returned home for the first time since pre-COVID to visit my family, and I’m disappointed that foreigners like this are charged with welcoming visitors to our beautiful country.More
- Free Wifi
- Free parking