Did even get to stay here due to car troubles on my way to Napier. I contact the hotel to let them know what had happened. I spoke to a helpful employee in the afternoon and arranged to call them the next day to see if we could arrange to move my visit to another month.
Which as a Rep travelling all around the country sometimes problems arise and when I have contacted other motel and hotel they have helped out where possible.
The I have a very rude phone called from the so called Manger of the Navigate Hotel. He was phoning to see why I have checked in as I told him I had already called the hotel in the afternoon about the issues. He just went straight for the kill!!!
If your not checking in I m cancelling your stay!! There was no help at all. TOTAL LACK OF CUSTOMER SERVICE . If this is a manager god help his staff and other customers.......More
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