The room needed refurbishment, spa bath kept tripping the circuit board, air conditioning not working properly. Ripped wallpaper, crumbs in the microwave from previous guests, toilet seat was loose. Complained to reception and transferred us to Shoreline Motel.
Both these motels need revamping as old and tired also not up to a 4 star rating.
We stayed here for two nights in a first floor room with a beach view. The room was spacious and had a nice little balcony overlooking the esplanade and beach. We didn't use the in-room spa but it looked good. The motel is a short walk from the town centre and a good selection of cafes and restaurants. The decor was a little dated but everything worked. The motel was not servicing the rooms daily due to staff shortages when we stayed but this didn't cause us any problems.
Really enjoyed our two night stay in Napier.
The motel was exactly as we imagined. Great views fromour balcony and the luxury of a spa bath.
The shower room was lovely and kitchen area had a microwave, toaster, kettle, fridge and electric non stick pan and crockery and cutlery.
Bed really Comfortable as was the w seater sofa.
Could have done with a chest of drawers or more shelves in the cupboard.
Also need to be patient as they are suffering the same problem of staff shortages as the rest of the hospitality industry, worldwide.
Our receptionist, however, remain cool, calm and was always smiling, despite the difficult job she had.
Worst place I’ve ever stayed!! I’ve never written a bad review before, but had to let others know. The mould in the rooms (multiple, including next to where my kids slept) was gross. Multiple areas with wallpaper coming away. Dirt on the walls. Light shades completely broken. Lights bulbs missing in bathroom. Mould on shower curtain. Yellow blankets (supposed to be white). We were in the 2 bedroom room. STAY AWAY. Paid $735 for 3 nights!! Can’t believe it. I’ve paid less for much nicer. Don’t even know how they can legally let people pay to stay in a room this bad!! Not once we’re towels replaced, bins emptied or toilet paper refreshed.
Me and my partner stayed in the one bedroom suite, room 13. We thought that by paying more we receive more, however, we have honestly stayed in places half the price that are twice as good. After 2 days we found a pair of mens underwear in the corner of the room, hidden behind a curtain, so much for the 'covid' clean, bathroom fan made a rattling noise for 3 minutes everytime it was used, carpet looked stained, frayed and grubby, wall paper peeling off walls at skirting boards, toilet flush was dodgy. We complained to staff at checkout who apologised insincerely and explained a renovation was planned. This is not a 4 star establishment and definitely not worth the price we paid, would not recommend.
