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Kaz22
Auckland, New Zealand

Not a 4 Star Motel

1.0 of 5 bubblesReviewed 29 Dec 2022via mobile
The room needed refurbishment, spa bath kept tripping the circuit board, air conditioning not working properly. Ripped wallpaper, crumbs in the microwave from previous guests, toilet seat was loose. Complained to reception and transferred us to Shoreline Motel.
Both these motels need revamping as old and tired also not up to a 4 star rating.
Date of stay: December 2022
Trip type: Travelled as a couple
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (547)
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Traveller rating
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9 - 14 of 547 reviews
Reviewed 24 November 2022

We stayed here for two nights in a first floor room with a beach view. The room was spacious and had a nice little balcony overlooking the esplanade and beach. We didn't use the in-room spa but it looked good. The motel is a short walk from the town centre and a good selection of cafes and restaurants. The decor was a little dated but everything worked. The motel was not servicing the rooms daily due to staff shortages when we stayed but this didn't cause us any problems.

Room tip: Beach view room was good.
Date of stay: November 2022
    • Sleep Quality
    • Rooms
    • Service
Thank sarahhD7216FB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 September 2022 via mobile

Really enjoyed our two night stay in Napier.

The motel was exactly as we imagined. Great views fromour balcony and the luxury of a spa bath.

The shower room was lovely and kitchen area had a microwave, toaster, kettle, fridge and electric non stick pan and crockery and cutlery.

Bed really Comfortable as was the w seater sofa.

Could have done with a chest of drawers or more shelves in the cupboard.

Also need to be patient as they are suffering the same problem of staff shortages as the rest of the hospitality industry, worldwide.

Our receptionist, however, remain cool, calm and was always smiling, despite the difficult job she had.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank KevinMatt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2022 via mobile

Worst place I’ve ever stayed!! I’ve never written a bad review before, but had to let others know. The mould in the rooms (multiple, including next to where my kids slept) was gross. Multiple areas with wallpaper coming away. Dirt on the walls. Light shades completely broken. Lights bulbs missing in bathroom. Mould on shower curtain. Yellow blankets (supposed to be white). We were in the 2 bedroom room. STAY AWAY. Paid $735 for 3 nights!! Can’t believe it. I’ve paid less for much nicer. Don’t even know how they can legally let people pay to stay in a room this bad!! Not once we’re towels replaced, bins emptied or toilet paper refreshed.

Date of stay: July 2022
Trip type: Travelled with family
Thank livingthedream26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 March 2022

Me and my partner stayed in the one bedroom suite, room 13. We thought that by paying more we receive more, however, we have honestly stayed in places half the price that are twice as good. After 2 days we found a pair of mens underwear in the corner of the room, hidden behind a curtain, so much for the 'covid' clean, bathroom fan made a rattling noise for 3 minutes everytime it was used, carpet looked stained, frayed and grubby, wall paper peeling off walls at skirting boards, toilet flush was dodgy. We complained to staff at checkout who apologised insincerely and explained a renovation was planned. This is not a 4 star establishment and definitely not worth the price we paid, would not recommend.

Date of stay: March 2022
Trip type: Travelled as a couple
1  Thank AngieBonholibobs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2022 via mobile

Way too expensive for an average motel room. Outside light shining into the bedroom. Quite noisy as you can hear neighbours and guests walking down the stairs. Sea view on ground floor appartment not enjoyable, with pedestrians walking right past the deck door.

Date of stay: January 2022
Trip type: Travelled with family
Thank 7juergen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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