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Angela

Disappointed

1.0 of 5 bubblesReviewed 16 Mar 2022
Me and my partner stayed in the one bedroom suite, room 13. We thought that by paying more we receive more, however, we have honestly stayed in places half the price that are twice as good. After 2 days we found a pair of mens underwear in the corner of the room, hidden behind a curtain, so much for the 'covid' clean, bathroom fan made a rattling noise for 3 minutes everytime it was used, carpet looked stained, frayed and grubby, wall paper peeling off walls at skirting boards, toilet flush was dodgy. We complained to staff at checkout who apologised insincerely and explained a renovation was planned. This is not a 4 star establishment and definitely not worth the price we paid, would not recommend.
Date of stay: March 2022
Trip type: Travelled as a couple
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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13 - 18 of 547 reviews
Reviewed 6 January 2022 via mobile

Way too expensive for an average motel room. Outside light shining into the bedroom. Quite noisy as you can hear neighbours and guests walking down the stairs. Sea view on ground floor appartment not enjoyable, with pedestrians walking right past the deck door.

Date of stay: January 2022
Trip type: Travelled with family
Thank 7juergen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2021 via mobile

Centrally located, good motel across the beach. Ample parking space available.The booked room was with Insuite jacuzzi. Good to be relaxed. All need basic amenities available. The receptionist was an Indian, he was helpful and friendly.

Date of stay: October 2021
Trip type: Travelled with family
Thank Wilsontom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2021 via mobile

Warm welcoming smile at reception, she was able to recommend things like food outlets and cool places to check out. Easy straightforward checking in, our room was beautiful with the spa. Very clean, with separate room for kids and adults with separate tv for each. Convenient to everything, families with kids, this is the place to be as there is lots things for kids to do just as you step out onto the water front.
Highly recommend.

Date of stay: October 2021
Trip type: Travelled with family
Thank HMadho
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 October 2021

Second holiday here this time for 7 nights
love the service you get from the reception to the housekeeping staff always friendly
The rooms are always super clean
love relaxing in the spa every night
Our go to place to stay when in Napier
Will be back

Date of stay: October 2021
    • Value
    • Cleanliness
    • Service
Thank Bronwen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2021

Stayed in two bedroom apartment. Beds comfortable and rooms nice and dark at night. Well equiped kitchen and big spa bath. Lots of room in lounge area and master bedroom. Good value for money and will stay again. We had a beach-facing apartment with balcony and it was lovely to sit out there and watch the sunrise and sunset. We found it fairly quiet and our sleep was not disturbed.

Date of stay: July 2021
    • Value
    • Rooms
    • Service
Thank Lifesajourney55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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