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Zak H
Upper Hutt, New Zealand

Clean motel that lacks service

Review of Ballina Motel
4.0 of 5 bubblesReviewed 9 Feb 2023
I stayed here for almost a week on a working holiday and found this motel to be a pleasant stay. Upon arrival the staff were warm and inviting and after quickly getting the key to the room it was time to turn the air conditioner on and cool down, and cool down you did as it was almost too cold! It did stop working halfway through the stay but was quickly rectified. There was a nice balcony for relaxation purposes and the bathroom and spacious but the staff don't collect your dirty towels and you need to go to reception to get new one's (that's poor), the rubbish bin was not collected at all throughout the stay another basic element that should not be happening. The breakfast was once again sufficient and delivered to you at the time you asked for. Parking can be a little tight if you drive a big car as the driveway is relatively narrow. All in all a decent time but some minor customer service points that need to sorted out quickly in order for a super stay.
Date of stay: February 2023
Trip type: Travelled on business
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
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All reviews good size nice balcony close to shops great place to stay king bed motel shower
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6 - 11 of 101 reviews
Reviewed 27 November 2022

Toilet was unclean had to clean it on arrival as kids needed to use it straight away, then to find out they had charged my card 90 extra after leaving for a broken lamp that we did not break said we had left glass on bed and table from smashed light shade why would anyone with children leave glass lying around I do not no, so cleaners not trustworthy!!!!

Room tip: Check toilet on arrival
Date of stay: October 2022
    • Value
    • Location
    • Service
Thank Travel45272543533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2022 via mobile

The Ballina Motel is an amazing place to stay the staff were great. The rooms are amazing I highly recommend this motel as a must stay. Bentley is just adorable the motel dog is such a lovely addition to the team. So If you’re in Napier don’t forget to stop and stay at The Ballina Motel

Date of stay: September 2022
Trip type: Travelled on business
Thank Tour829646
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2022

Loved staying here, it was close to shops and everything and the people were really nice, loved the dog Bentley. Lots of places to go to, supermarket shopping close by and some great places to eat, can recommend staying here.

Date of stay: August 2022
    • Rooms
    • Cleanliness
    • Service
Thank Inspiration456650
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2022 via mobile

Friendly check in. We booked an executive suite and was given a room on the first floor. It had a balcony and was a good size room with a King bed. Very clean. The tired bathroom lets the whole experience down. The shower has no enclosure so the bathroom floor gets very wet after each use. The bathroom fan was extremely noisey and of no use.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank DonmickTauranga
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2021

A large group of us stayed here as we were involved in a show at the arena close by. Great location for our needs and handy having the pub right next door. However, one of the bookings made on the website was not accounted for despite email confirmation being sent. we were suddenly short accommodation for 4 pple and Napier was completely booked out due to a large travelling act. There was very little in the way of an apology or attempt to resolve our problem from the motel owners. We managed to shuffle our group around and came up with as solution to squeeze the last 4 people in, meaning people were sleeping in others old sheets and some just on a mattress on the floor. We were relieved until it came to time to pay, this was the motels chance to make it up to the group who were all inconvenienced as a result of their website failure, but no, very little was offered in way of any discount, in fact the motel would've actually made a profit. Very disgraceful that they really did not take ownership of their website error

Date of stay: March 2021
Thank Karla N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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