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Christine Wenzlick
Tauranga, New Zealand

Fantastic location and service

5.0 of 5 bubblesReviewed 4 Feb 2020
This motel is a great location and easy to find. Even though its on the main road, the rooms are quiet.
Rooms are clean and spacious rooms.
The owners are friendly and helpful.
Fantastic to have a restaurant on site and room service.
This is now my motel of choice in Napier.
Date of stay: January 2020
Trip type: Travelled on business
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palm C, Front Office Manager at Palm City Motor Inn, responded to this review
Responded 6 Feb 2020
Thank you for your lovely review and see you next time you're back in the bay! Thanks, Nicola :)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (265)
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11 - 16 of 265 reviews
Reviewed 20 January 2020 via mobile

Stayed at the Palm inn for 3 nights, very friendly staff, very close to the CBD. Rooms are very modern & tidy. The restaurant had a good selection and the food was delicious. Spa & swimming pool were clean & tidy. I’d definitely book again & happily recommend the Palm City Motor Inn.

Date of stay: January 2020
Trip type: Travelled on business
1  Thank Sightsee784860
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palm City, Owner at Palm City Motor Inn, responded to this reviewResponded 2 March 2020

Hi, Thank you filling in the on line survey and lovely comments
I hope you will book with us again. We are going through an update of our rooms, and really appreciate all comments
Kind Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2020 via mobile

It is a family friendly, nice and clean motel. We loved it. It was only 5 minutes away from CBD and Marine Parade. Little pool was wonderful and our kid enjoyed the trampoline as well. We recommend it.

Date of stay: January 2020
1  Thank barannewzealand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palm C, Manager at Palm City Motor Inn, responded to this reviewResponded 11 January 2020

Hi, Thank you for giving Palm City a great review. Good to hear you enjoyed your stay, and hope you will stay agin next time in sunny Hawkes Bay
Kind Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2019

Booked more than a week in advance and asked for a particular room we'd stayed in before.
Was phoned early afternoon while we were at a function to see what time we'd arrive as the office would be closed by 4. (even though notice on door says reception open till 8pm)
Arrived 5 to 4 to find room we'd specifically requested, was occupied.
The receptionist was dismissive--said she didn't know what had happened as she didn't make the booking.
The room had a dark grey carpet that was spotted black in places. Made the room look and feel very grotty. WILL NEVER RETURN OR RECOMMEND THIS MOTEL.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank NOTusuallyCOMPLAINER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palm C, Owner at Palm City Motor Inn, responded to this reviewResponded 3 December 2019

Hi, My sincere apologies you where so disappointed. You did book through Booking.com, not direct, and I cannot find any message requesting a certain room number. When booking though other websites, the booking system will take the first available room type available that you have booked. You can only book a certain room number if you book direct.
On the reception door it dose say that on a Saturday reception closes at 8 pm, Sunday has always been an early check in. But I did say we could make arrangements, if you require a later check in.
So sorry you did not enjoyed your stay
Kind Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2019 via mobile

We had a comfortable two nights stay here. The rooms were spacious and clean, the bed was comfortable and the bathroom was a good size (and had a shower). There is parking outside each of the downstairs rooms and it is large enough that when all the rooms are full there is enough space to easily drive around the parking area. It is a relatively quite area however if you want to eat out you will probably need to drive as it is a little far to walk to the majority of restaurants in Napier.

Date of stay: November 2019
Trip type: Travelled with family
Thank Irish_Kiwi77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palm C, Owner at Palm City Motor Inn, responded to this reviewResponded 26 November 2019

Hi, Thank you for taking your time to fill in our online survey. Really appreciate such a great review.
I will show the rest of the team - great moral for the up and coming peak busy season.
Hope to see you again
Kind Regards
Jane

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019

Nice Clean room. A bonus was the on site restaurant and very well priced. Breakfast in the morning was very good. Would stay there again.
Bed was comfy. No real faults. Petty it wasn't on the beach front would have been perfect.

Date of stay: October 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Fakeittillyoumakeit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palm C, Owner at Palm City Motor Inn, responded to this reviewResponded 26 November 2019

Hi, Thank you for making the time to give Palm City such a great review.
Hope you will stay with us again, next time in Napier
Kind Regards
Jane

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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