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Maurice H
Rotorua, New Zealand

Spacious Comfortable Rooms

4.0 of 5 bubblesReviewed 18 Nov 2020
Because we were travelling with our little rescue dog I booked in advance with the manager Bill. He was very helpful and obliging. The check in on our arrival was also very quick and simple. The motel room was very clean, large, with a TV in the bedroom as well as the lounge. the complex had a swimming pool, spar pool, plus a small secure playground for children. We have travelled the world extensively for many years therefore I have no hesitation in recommending this home away from home. Its location near to Highway 2 / Kennedy Road makes it very easy to get to the many attractions Napier has to offer.
Date of stay: November 2020
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4 - 9 of 53 reviews
Reviewed 11 October 2020 via mobile

Do not stay here if: you are a paying customer, are of ethnic coloring, cook your own food...we were targeted from the start, had the cops called on us because apparently "we burnt a pan". We along with our 4month old child were treated horribly from these owners who classed us as "you people from winz"...we were sworn at, have never been so disgusted in people like these owners, racists and dirty.

Date of stay: October 2020
Trip type: Travelled on business
Thank Seefood86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2020

I come to Taradale regularly to visit an elderly relative in a care home. This time I stayed one night at the Ace High Motel. The owners are friendly and welcoming, the rooms are well priced, spacious and spotlessly clean. The wifi is strong and reliable and the kitchenette is well equipped. I will stay here again. Recommended.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
1  Thank MarkNz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 February 2020

Friendly, welcoming staff. Tidy accommodation, recently refurbished. Nice little pool to cool off in the Napier heat. Off street parking. Near main road but little traffic noise. Short drive to supermarket and main town centre.

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank bublefan2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2020

We stayed for our New Year trip to Napier with multiple families. The rooms aren't modern but clean, and I can see the owner do make sure the place is great. The motel is close to the motorway but surprisingly I cannot hear the traffic. Possibly the best wifi I ever experienced in any motel. The owner and staff are very friendly, do go and ask for advice, as they know Napier and Hastings really well.

Date of stay: January 2020
    • Rooms
    • Cleanliness
    • Service
Thank e_akl_nz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2020 via mobile

Contrary to photographs shown online, this is a rather tired, worn out and depreciated property, well overdue for a birthday upgrade.
My wife posted some honest feedback on booking.com, and nearly a week after we stayed there they retaliated by charging my credit card $70- without authorisation, ostensibly for a damaged pot, without any evidence, before or after photos. (We have not damaged any pots, and they had no pots worth $70- anyway).
Stay away.

Date of stay: December 2019
Trip type: Travelled with family
Thank Anver S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
entered, Owner at Ace High Motor Inn, responded to this reviewResponded 5 January 2020

our terms and conditions state any breakage or damage will be charged to the guest
in this instance stainless steel pots were heated so badly they turned blue and our staff spent time everyday for 4 days trying to recover the pots, as this failed we charged the guests credit card $69.95 the cost of replacement
not the cost of replacing the full set which would have been $149.00
you cannot damage items in the unit and not be responsible

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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