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003Kiwis
Christchurch, New Zealand

Disappointing

3.0 of 5 bubblesReviewed 4 Jan 2018
My husband and I stayed here with our family (in a separate - and family - unit) for 3 nights in December. We had booked an executive studio which the website promised would have a satinjet over spa bath but on arrival discovered we had been given a studio fitted out for wheelchair accommodation and certainly without the spa option (which we had wanted for the grandchildren to be able to enjoy). We had not been advised of this change and feel this was unacceptable.
Date of stay: December 2017
Room Tip: Would not recommend this motel
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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21 - 26 of 175 reviews
Reviewed 14 November 2017

I booked in March 2017 for a large group to stay in November for a reunion. Was given the room rates but was not informed that Motel ownership changed later in March and prices were increased. I was very annoyed when asked to pay for our unit on arrival that it was more than quoted as were most of the other guests, there were 23 of us staying. Some of the guests had an email from the previous owners with their cost so that is what they paid the rest of us did manage a small discount. I think this is a warning when you book get the amount in writing and be aware you will be asked to pay on arrival. We had hoped to have had a barbecue one of the three nights but on inspection of the barbecue there was no way we would consider using it. Thought it would have been cleaned as I reported the state of it when we first arrived, nothing was done.
On the plus side our unit with the ocean view was spacious and clean and the house keeping ladies were great. Those guests who used the pool were quite satisfied.

Room tip: If you are prepared to pay a higher rate the ocean view unit is probably the best although it fronts a busy street. It is two bedrooms.
Date of stay: November 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Patti C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 October 2017 via mobile

Not impressed at all. I am nit in the habit of writing negative revues but this motel was pretty disappointing. Booked twin bedroom option. Pretty shabby nothing like photos on website.
No cooking pot (had fry pan but no pot) in kitchen even when room had cooking set up. And when asked for a pot was told no you use what is there and thats it. Couldnt believe her answer. Then, left a book behind my mistake, and phoned to see it it was there. Yes it was. Dont we fill in phone details at checking in so moteliers can contact you when they notice left behind items...not at this motel! So politely asked if we could send a prepaid pre addressed envelope to the motel to have book posted back...wait for it...No! Unbelievable. So asked again, after some murmerings they offered an option that if we waited a week, some other staff member would be there to do it!? A week??? Obviously needed training in putting a book in the postbox???
Unit was very very average. Master bedroom was so tight that you couldnt put suitcase anywhere (no shelf or stand) only option is to put it on floor which blocks the tight walkway around bed.
Three TVs though which is good....lounge, plus bedrooms.
But seriously look for a better option next time...Palm City Motor Court, Bellavue, Acorn... plenty of better options that I have stayed at and where customer service is a priority and a given happily.

Date of stay: October 2017
Trip type: Travelled as a couple
2  Thank 586shane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2017 via mobile

Stayed here for one night recently. The rooms are clean and tidy and the beds are comfortable and there are cooking facilities. There are no ocean views unless you are in the car park, however both the ocean and the estuary are at the ends of the drive way. The motel is a short 10 min drive to the town centre. The rooms are a little dated.

Date of stay: October 2017
Trip type: Travelled with friends
Thank anzie1066
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 October 2017

Very good motel offered at a fair price. Great location beside the ocean. Well appointed, comfortable beds, spacious, very clean. Unlimited WIFI and restaurant on site but we didn't dine there as we were meeting friends in town. The owners are friendly as are the staff. We loved our stay, felt relaxed and happy. Thank you for your hospitality and the warmth of your welcome.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank heloise12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2017 via mobile

A good, clean unit which was quite roomy. Friendly welcome from reception with information on local shops (10 minutes away). Carton of milk for tea/coffee. No water view from unit but only a minute's walk away. Cook top and microwave made meals easy. Large bath room, shower over spa tub and hot water with good pressure. There was a nice private little garden area at the back with table and chairs. Internet was a little slow at times. No noticeable noise from traffic or other units.

Date of stay: September 2017
Trip type: Travelled with friends
Thank C4Chezza
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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