An excellent stay and would highly recommend this hotel whether on business or wishing to take a few days break.. Staff where excellent wan they went out of their way to help. Room, food, facilities were greatMore
- Restaurant
- Room service
An excellent stay and would highly recommend this hotel whether on business or wishing to take a few days break.. Staff where excellent wan they went out of their way to help. Room, food, facilities were greatMore
Show lessDear V3173GFchristopherj
Thank you so much for your kind words, I am pleased that you enjoyed your visit and we look forward to welcoming you again soon.
Kind regards
Clare Eccles
Hotel Manager
Ibis Tainui Hamilton
Right in the CBD Clean comfortable and great service. Valet parking was hassle free and very prompt service. A short drive to Cambridge and Lake Karapiro. Restaurants and shops at your door step. A great central place to stay for exploring the Waikato District. Friendly staff and the option of breakfast with your room. Great value for money.
Dear patzadmin
Thank you for taking the time to review your recent visit. It is pleasing to read that you enjoyed your stay with us. I will share your comments with the team. We look forward to welcoming you again sometime in the future.
Kind regards
Clare Eccles
Hotel Manager
Ibis Tainui Hamilton
While the location of this hotel is great our trouble started when we booked. The only confirmation we got was over the phone and that was a booking number. No emails or other confirmation. A week before our stay we tried to book carparking. This took 6 phone calls and no could confirm that we could actually have a car park.When we arrived they couldn't find our booking and thought we had perhaps booked at their other hotel (Novotel). We had prepaid our booking but even so it took 20minutes to get checked in. The room itself was basic but clean and tidy. The hotel overall looks like it could do with a tidy up. The only parking available was valet parking. This meant ordering our car which sometimes was on time and sometimes not. We took to ordering it earlier than we needed it. My other gripe is their internet policy. There is no such thing as free internet unless you belong to their loyalty scheme. In this day and age that is pathetic. We have stayed at other accommodation and haven't have to pay for internet. All in all not a great stay.
Dear Liz K
Thank you for taking the time to share your feedback. I apologise that your stay did not meet your expectations and the errors with your booking. I have shared your feedback with the team so improvements can be made.
Again thank you for your feedback
Kind regards
Clare Eccles
Hotel Manager
ibis Tainui Hamilton
I stayed there for 1 night with a delegation of 8 people from Colombia. We arrived after check in time and the rooms were not ready, no apologies for that. Then one of our guest has to change room twice as the first was not cleaned properly and the second wasn't even ready!!! At breakfast I had to wait 5 minutes as there was no staff avail to ask for gluten free bread and when finally somebody appeared I was informed that it wasn't available. Rooms are nice and good enough for a short stay.
Dear Javiera V
Thank you for taking the time to share your feedback, I apologise that there were some shortcomings during your visit. I have shared your comments with the team so we can make the required improvements.
Thank you again for your feedback.
Kind regards
Clare Eccles
Hotel Manager
ibis Tainui Hamilton
The hotel is located in a good position with riverside rooms overlooking the Waikato River and bridge between the trees. The sunrise view was great. There were many restaurants nearby that were easy to get to.
Our room was very small but adequate and the breakfast did include many options including healthy choices of muesli, natural yoghurt and fruit as well as the usual cooked eggs choices. A lot better than many hotels.Coffee was available to purchase from a real espresso machine and it was excellent as well as the service.
All the staff were friendly and most helpful. Car parking was by valet and we were worried that retrieving the car again would take up too much time on our way to the airport but not so.
Overall I would rate it as good just not in the very good category because of the room size.
Dear MaurTee
Thank you for sharing your thoughts regarding your stay with us at ibis Tainui Hamilton. It's pleasing to read that you enjoyed our breakfast offering and found the team friendly and helpful. I will pass your comments onto the team and we hope to welcome you again in the future.
Kind regards
Clare Eccles
Hotel Manager
Ibis Tainui Hamilton