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sefa
Lower Hutt, New Zealand

Great Customer service, amazing hotel

5.0 of 5 bubblesReviewed 18 Jan 2024
Was greeted by the young amazing receptionist, who went above and beyond to accommodate me my wife an 2 nephews, who stay for the 1 night. The Room was perfect for us..

Really great facilities, pool laundry area. We didn't really have time to use the other facilities.We had dinner in the Restaurant, food was delicious.
Date of stay: January 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (59)
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2 - 7 of 59 reviews
Reviewed 15 January 2024

What a perfect motel. Beautifully clean and really great facilities. The room was enormous with a well stoked tea, coffee, biscuit station. The on site restaurant was wonderful. It also has a lovely pool, tennis court and basketball hoop- perfect for the kids. Thanks Jetpark for a wonderful stay.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank lizzyinnz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2023

I was here overnight and I have to say the service was just brilliant.
We arrived late and the restaurant had closed and there is no room service here. I was starving. The beautiful woman on the front desk checked in with the chef who was leaving and they heated me up a Lamb Shank. OMG - it was so good and well eaten I can assure you. And it was all delivered with a smile. The room itself was great - modern, clean and a great comfy bed and a piping hot shower. YES, STAY HERE! Just great. Thank you.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Zane C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2023 via mobile

Adequate room was clean and tidy. Breakfast buffet was good with a lovely lady in attendance. Housekeeping not so good with several items not replaced such as tea milk and biscuits. Despite being near airport it was quiet. Helpful reception staff.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank KomfortablyNumb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2022

This hotel is a wee bit away (like 15km) away from Hamilton city centre but what a gem of a place. Small hiccup at the start with our room not ready until 2:40pm but when we got into our family suite it was quite a room to hang out in. The family suite has 2 levels - the bottom floor has a spacious lounge and kitchette which was very well equipped. Upstairs has 2 bedrooms both very well spaced and appointed. All the furnishings are new and clean. The hotel has a well maintained swimming pool, gym, and tennis court. The staff was amazing, all willing to help and all had a smile which was fantastic. Also no surcharge on credit card payment which is rather rare these days in NZ. Overall, if we don't mind the small drive each day we would certainly return again.

Room tip: The family suite is well worth it!
Date of stay: December 2022
    • Value
    • Location
    • Service
Thank giggler12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet Park Hotels, Marketing at JetPark Hotel Hamilton Airport, responded to this reviewResponded 16 January 2023

Dear giggler12345,

Thank you for your review and I am pleased you enjoyed your stay with us.

Look forward to hosting you again soon,

Kind regards,


David Latu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2022

Quiet rooms conducive to sleeping during the day since we worked night shifts.
- Breakfast offering was the same everyday, and dinner menu is limited. However, I appreciate the friendliness of the staff from check-in to reception.
- The pool isn't heated.
- The gym facilities are limited.
- The sauna wasn't working.

Date of stay: December 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gilbertlamayo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet Park Hotels, Marketing at JetPark Hotel Hamilton Airport, responded to this reviewResponded 16 January 2023

Dear gilbertlamayo,

Thank you for your review and your opinions on our hotel. I am pleased to let you know our Sauna has been replaced and our gym equipment has been ordered.

Look forward to hosting you again,

Kind regards,

David Latu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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