Adequate room was clean and tidy. Breakfast buffet was good with a lovely lady in attendance. Housekeeping not so good with several items not replaced such as tea milk and biscuits. Despite being near airport it was quiet. Helpful reception staff.
This hotel is a wee bit away (like 15km) away from Hamilton city centre but what a gem of a place. Small hiccup at the start with our room not ready until 2:40pm but when we got into our family suite it was quite a room to hang out in. The family suite has 2 levels - the bottom floor has a spacious lounge and kitchette which was very well equipped. Upstairs has 2 bedrooms both very well spaced and appointed. All the furnishings are new and clean. The hotel has a well maintained swimming pool, gym, and tennis court. The staff was amazing, all willing to help and all had a smile which was fantastic. Also no surcharge on credit card payment which is rather rare these days in NZ. Overall, if we don't mind the small drive each day we would certainly return again.
Dear giggler12345,
Thank you for your review and I am pleased you enjoyed your stay with us.
Look forward to hosting you again soon,
Kind regards,
David Latu
Quiet rooms conducive to sleeping during the day since we worked night shifts.
- Breakfast offering was the same everyday, and dinner menu is limited. However, I appreciate the friendliness of the staff from check-in to reception.
- The pool isn't heated.
- The gym facilities are limited.
- The sauna wasn't working.
Dear gilbertlamayo,
Thank you for your review and your opinions on our hotel. I am pleased to let you know our Sauna has been replaced and our gym equipment has been ordered.
Look forward to hosting you again,
Kind regards,
David Latu
Arrival was fine, beds were comfy..
No one would answer at reception when trying to contact several times...
Couldn't find where to get any bowls or plates for our baby's dinner and breakfast not stated on room quite when booking
No sauna was out of service..
And baby was woken by the slamming of doors not good enough. .
Dear dunnwhanau,
Thank you for your review and apologies for experience with Reception.
We have uncovered this was a system fault with our Reception phone and have since rectified the issue. Our rooms are hotel rooms style as opposed to apartment style so we generally do not have cutlery and plates available in our rooms however our restaurant will be more than happy to assist with this. Our Sauna heating unit is currently awaiting to be replaced so hope this is done in the near future.
Thank you again for the review and hope to host you again soon.
Kind regards,
David Latu
A long delay to check in because of absent receptionist, but other than that a very lovely stay. Spacious rooms, with a great range of amenities. Comfy bed and the modern TV compendium was helpful. Cold water in the fridge and discovered that they offered decaf moccona - yum! I would definitely recommend A++
Dear Lisa N,
Thank you for your review and glad we recovered from the start of your stay.
Thank you again for the review and hope to host you again soon.
Kind regards,
David Latu
