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giggler12345
Auckland, New Zealand

Gem away from CBD

5.0 of 5 bubblesReviewed 30 Dec 2022
This hotel is a wee bit away (like 15km) away from Hamilton city centre but what a gem of a place. Small hiccup at the start with our room not ready until 2:40pm but when we got into our family suite it was quite a room to hang out in. The family suite has 2 levels - the bottom floor has a spacious lounge and kitchette which was very well equipped. Upstairs has 2 bedrooms both very well spaced and appointed. All the furnishings are new and clean. The hotel has a well maintained swimming pool, gym, and tennis court. The staff was amazing, all willing to help and all had a smile which was fantastic. Also no surcharge on credit card payment which is rather rare these days in NZ. Overall, if we don't mind the small drive each day we would certainly return again.
Date of stay: December 2022
Room Tip: The family suite is well worth it!
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Jet Park Hotels, Marketing at Jetpark Hotel Hamilton Airport, responded to this review
Responded 16 Jan 2023
Dear giggler12345,

Thank you for your review and I am pleased you enjoyed your stay with us.

Look forward to hosting you again soon,

Kind regards,

David Latu
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 59 reviews
Reviewed 12 December 2022

Quiet rooms conducive to sleeping during the day since we worked night shifts.
- Breakfast offering was the same everyday, and dinner menu is limited. However, I appreciate the friendliness of the staff from check-in to reception.
- The pool isn't heated.
- The gym facilities are limited.
- The sauna wasn't working.

Date of stay: December 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gilbertlamayo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jet Park Hotels, Marketing at Jetpark Hotel Hamilton Airport, responded to this reviewResponded 16 January 2023

Dear gilbertlamayo,

Thank you for your review and your opinions on our hotel. I am pleased to let you know our Sauna has been replaced and our gym equipment has been ordered.

Look forward to hosting you again,

Kind regards,

David Latu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2022

Arrival was fine, beds were comfy..
No one would answer at reception when trying to contact several times...
Couldn't find where to get any bowls or plates for our baby's dinner and breakfast not stated on room quite when booking
No sauna was out of service..
And baby was woken by the slamming of doors not good enough. .

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dunnwhanau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Latu, General Manager at Jetpark Hotel Hamilton Airport, responded to this reviewResponded 30 November 2022

Dear dunnwhanau,

Thank you for your review and apologies for experience with Reception.

We have uncovered this was a system fault with our Reception phone and have since rectified the issue. Our rooms are hotel rooms style as opposed to apartment style so we generally do not have cutlery and plates available in our rooms however our restaurant will be more than happy to assist with this. Our Sauna heating unit is currently awaiting to be replaced so hope this is done in the near future.

Thank you again for the review and hope to host you again soon.

Kind regards,

David Latu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2022

A long delay to check in because of absent receptionist, but other than that a very lovely stay. Spacious rooms, with a great range of amenities. Comfy bed and the modern TV compendium was helpful. Cold water in the fridge and discovered that they offered decaf moccona - yum! I would definitely recommend A++

Date of stay: November 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lisa N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Latu, General Manager at Jetpark Hotel Hamilton Airport, responded to this reviewResponded 30 November 2022

Dear Lisa N,

Thank you for your review and glad we recovered from the start of your stay.

Thank you again for the review and hope to host you again soon.

Kind regards,

David Latu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2022

Very quiet considering being so close to the airport. Friendly staff. Very nice facilities. Ample parking. Would like to have stayed one more night ? to visit some attractions close by. Great base for families.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Howarth A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Latu, General Manager at Jetpark Hotel Hamilton Airport, responded to this reviewResponded 30 November 2022

Dear Howarth A,

Thank you for your review and we hope to host you again soon.

Kind regards,


David Latu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2022

The staff were amazing! Very accommodating to our needs and went above and beyond to ensure we were taken care of! The rooms were spotless and high quality! The bed was extremely comfortable! The restaurant was devine.

Date of stay: November 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rmatth804538
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Latu, General Manager at Jetpark Hotel Hamilton Airport, responded to this reviewResponded 30 November 2022

Dear rmatth804538,

Thank you for your fantastic review!


David Latu

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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