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All reviews washing machine and dryer the river one bedroom apartment full kitchen reception staff cooking facilities close to town spa bath tv laundry motel
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Reviewed 13 February 2022 via mobile

The shower needs to be replaced immediately it’s very old school. A big step to get in with no safety rail for support and the lever to change the water was stuck. The TV was tiny and looked silly on a huge wall. The decor was dated - I expected better for the price I paid.

Date of stay: January 2022
Trip type: Travelled as a couple
Thank Tour47326185439
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 January 2022 via mobile

In a word, meh. Clean, sure, and lovely pool, great location, but you pay top dollar here and get nothing special for your money. They should take a few bucks and a couple of days, watch Motel Makeover and try to find some inspiration to make this place special. The front desk staff made themselves weirdly scarce and the lobby smells like ciggies and disinfectant… what a first impression. If they’re aiming for apathetic as to whether guests have a good time or stay again, they’ve hit that mark. Perplexing in the current climate-door must be wide open for a competitor. Stay down the road at Tatapouri Bay instead for WOW factor.

Room tip: Honestly, if you can get in at Tatapouri Bay just stay there!
Date of stay: January 2022
Trip type: Travelled as a couple
Thank Kate A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2021

We stayed here for two nights while on a roadtrip in late June.

We have stayed here previously. It is not a cheap place to stay but the rooms are roomy and nice.

We were in room 113 on the ground floor, a one bedroom Premium suite. We had a separate bedroom, a large bathroom, a full kitchen (including a full sized oven, full sized fridge/freezer, and a dish drawer) and a large dining room/lounge. There are large windows/glass sliding doors overlooking the lawn and the river/port. Lots of birdlife flying around the lawns and gardens.

Would I stay here again? Possibly. I was disappointed that our bedroom didn’t have a tv in it, though you could see the fixings where one had been. I’d probably look to get a deal rather than pay full price. Compared to other accommodation we stayed in during our road trip, it was pretty expensive. Hence my overall rating of "average".

Date of stay: June 2021
    • Location
    • Cleanliness
    • Service
1  Thank Lynda B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 May 2021

We spent 2 nights here. Won't return. The rate for the room was more expensive than the Hilton in Taupo. Any other comparison to the Hilton ends at this point. The room was on the Port Side of the building and faced South. So no sun in the room at all, The port runs 24*7 so no possibility of sleeping with doors or windows open as the port was loading logs all night. Dishwasher and bathroom extractor fan did not work.
Service was extremely poor. We politely asked if there were better rooms available, we were told - :"If you had wanted a better room, you should have paid more" If they had bother to offer us a better room I probably would have paid more - But the offer was never made. Someone walked into the building with muddy boots, A sign was placed at the door "Please remove your muddy boots" but the mud stains on the carpet were still there 2 days later when we left.
The only upside is there is a fantastic boardwalk straight in front of the hotel that loops all along the bay waterfront. Shame that no one in the hotel told us about it. Very expensive, slack service, poor quality rooms, old furniture. Not returning

Room tip: Book a different hotel or worst case if you have to stay here not on the Port side
Date of stay: April 2021
    • Location
    • Cleanliness
    • Service
Thank Trek219898
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 April 2021 via mobile

Stayed at the Portside for four nights with our 2 children for school holidays. Had a great deal with 1 night free but would have been way overpriced if we had paid full rate.
Positives: great location, easy walk to town restaurants or beach. Comfy beds and clean tidy room. Reasonably quiet if the port isnt busy.
Negatives: extremely uncomfortable living furniture, couldn’t have taken one more day sitting on the lounge or dining furniture, way over due an upgrade! Tv was a joke, tiny screen and outdated system, sky picture was often such low quality it was unwatchable. Carpet thread bare and lighting also needs serious upgrading. These are things can be easily fixed. Time the portside either drop their rate significantly or upgrade their rooms to match.

Date of stay: April 2021
Trip type: Travelled with family
Thank karlan459
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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