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Wander26026485377

Worst Accommodation in NZ

Review of Emerald Hotel
1.0 of 5 bubblesReviewed 12 Mar 2024
Please trust me when I tell you things cannot get worse! If you have ever watch Faulty Towers thinking the show is an over exaggeration of how bad things can get, let me tell you a night at the Emerald Hotel makes Basil's establishment look like the Ritz!
Date of stay: February 2024
Trip type: Travelled on business
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2 - 7 of 357 reviews
Reviewed 7 March 2024 via mobile

Hotel is run down, abandoned and quite eerie. We came for a weekend in February. Booked it as the photos on the website looked quite nice. These photos must be years and years old because it do not be fooled, it doesn't look like this anymore.

Lady on reception was nice, but everything else was average. We must of been upgraded to the suite. The room was huge, it was comfortable enough, had some new carpet (garage carpet) lol, and over looked the pool area.

Just the entire hotel had a creepy feeling about it, we didn't see any other guests while we were there, had to walk through a maze to get to the room. The pool looked un-swimmable and has been infested with pigeons and bird poo all over the deck/pool area. Pool wasn't green but had feathers floating all in it so we gave it a skip.

Wish we read the reviews before we booked 😂. Looks like the owners have just let it go.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank RosebudsNZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 January 2024

It was a very dilapidated hotel.
Very disappointed!

Room was dirty, bed was hard, and really easy to get lost and you had to walk a long way around to get to your room

Seems that there is a bit of a problem with the pool so don’t expect to swim.

But at least the customer service team were good.

1 star rating

Room tip: Don’t bother with the pool
Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Ian C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 December 2023

Very much regretted staying here. Although the room was clean, the hotel itself was very shabby, with green pool, long empty corridors that were patched and cracked, doors to the garages jammed open so anyone can come and go, and smelled damp and musty. Some staff were friendly but others dismissive of concerns like flooding. Will not be going back.

Date of stay: December 2023
Trip type: Travelled on business
Thank Roam24907291380
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2023 via mobile

Okay. Starting with the positives the sheets were clean and the bed was pretty comfortable. Also the view of the river was lovely.
The hotel is so run down. The rooms are not clean. They supply some dishes and cutlery with liquid detergent but no cloth or tea towel. They don’t service the room - well they pulled up my bed - didn’t wash dishes or wipe anything. There was a squashed fly in the door frame of the internal door and a huge crack in the ceiling. The courtyard area was totally infested with pigeons. The pool was green and smelly. They were trying to fill the spa section with concrete??! On the third night there was heavy rain and water was pouring through a light fitting. No one answered the phone when I called reception repeatedly. Will not be back!

Room tip: Do not stay here.
Date of stay: December 2023
Trip type: Travelled on business
Thank Kelly P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 November 2023

Please do not stay here! All the reviews are right - this is the worst hotel I’ve ever stayed at. I arrived on a Sunday and there were no staff to be found. I wasn’t even sure the hotel was open, it looked deserted. Checked myself in by finding my own key and finding room. No pool, no cafe, no bedding on bed, no cutlery, no plates, no working TV. How this place is still open is beyond me. Honestly, if I could give it zero stars, I would.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Trek10419655732
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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