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Jo Grace
Poorly Managed
Review of Emerald Hotel
1.0 of 5 bubblesReviewed 14 Dec 2022
On arrival at reception could hear a lot of people chatting, laughing even foul language coming from front office. Got to room keycard didn’t work so had to go back down. Inside room smelt musty, not cleaned. All decor, carpet dusty as. Balcony had bird poo on it including table. Never again. Staff were friendly but looked overworked n tied.
Date of stay: October 2022Trip type: Travelled with friends
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviewed 26 November 2022 via mobile

Disappointing. What was once such a lovely upmarket hotel has definitely gone down in its standards.
Ripped curtains, pigeon poo all over the balcony, a dirty duvet shoved into the wardrobe. Not the experience I was expecting . Had to park on main st as receptionist said the car park gate was broken but the next morning the day receptionist knew nothing of it.

Date of stay: November 2022
Trip type: Travelled on business
Thank P S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2022

The parking was terrible. Very close parks with hardly any Emerald hotel parks. Our room had no toilet paper or plates and cutlery. When we rung reception no one answered and we had to go all the way down to reception (Twice)
The room was very noisy and we had a terrible sleep due to the loud humming from the air con unit on our balcony.
Also there was no restaurant like it stated on the website and in room information booklet
I would never stay here again

Room tip: Dont go there
Date of stay: August 2022
    • Rooms
    • Cleanliness
    • Service
Thank dusappointed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2022 via mobile

Clean rooms, friendly and helpful staff. Check you are not booked into room 8229, very noisey as on the corner overlooking the busy main road. Log lorries start thundering through at 4.30am. Luckily our request to change rooms was able to be met so second night had a great nights sleep.

Date of stay: January 2022
Trip type: Travelled as a couple
Thank Diver764965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 January 2022

When first walking into the very tidy and almost shiny reception area of the Emerald Hotel I was happy that we found no need for the little bell on the reception counter, because our friendly and very well spoken receptionist was already at the counter ready to help us.

I forgot to glance at the receptionists nametag, but the impression she gave was that she had pride in her job and providing customers with an easy and friendly check in experience. She was of foreign nationality (please forgive me) and was on the check in desk at around 1:50pm on Tuesday the 11th of January, she's an asset to the business!

One of my favourite things about the stay was the complimentary parking provided by the hotel. One of my fears was having to park my vehicle outside on the road, so I was more then happy when I was guaranteed a free carpark in hotel parking building, secured with a roller door accessed by your room key! Very secure!

Myself and my travelling companion were more then happy with our room. We only paid $198 for 1 night and were very happy with our pool view, our PRIVATE balcony, our mini lounge suite and dining area and the separate bedroom with a very large bed. The very large and spacious bathroom was also very welcoming and the large mirror which ran the length of the vanity was the icing on the cake.

The hotel itself is very large and though being centrally located on the main street of Gisborne feels like your own oasis away from everything as once inside the hotel you couldn't hear the main road outside, you only had to focus on enjoying your stay!

Another highlight of my stay was having a refreshing dip in the large hotel pool on a very warm day. Though we were sharing the pool with multiple other guests, we weren't to bothered due to the large size of the pool and everyone having their own space.

Also I thought I'd note if you were planning on travelling outside the hotel for dinner, 'The River; Restaurant and Bar' is within stumbling distance (couple 100 metres) from the 24/7 entrance. So you can enjoy dinner and a few drinkies without having to worry about getting back to the hotel!

Overall very happy with my stay. Next time I stay in Gisborne I will definitely be booking the Emerald Hotel!

Room tip: definitely go for one of the suites with private balconies that overlook the pool area!
Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank chesiretrekkie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 October 2021

Our Riverview room was spacious and clean, loved it. Reception staff were great, prices were great. The location is fantastic.the balcony was huge and comfortable. We would definitely stay there again.

Room tip: Choose lake view room, you feel like you are on holiday but are actually right in the middle of town.
Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Keledobe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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