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“Family dinner”
Review of Sails Restaurant

Sails Restaurant
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Ranked #2 of 2,900 Restaurants in Auckland Central
Certificate of Excellence
Price range: $19 - $45
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Restaurant details
Dining options: After-hours, Reservations
Description: Sails Restaurant has an amazing location. Set in the middle of Westhaven Marina, beside the Harbour Bridge, with breathtaking views of the harbour. There are few views in the world that capture the essence of the city than the one from Sails Restaurant. A couple of minutes from the centre of Auckland, yet in a world of its own, with unlimited free parking at the door, Sails Restaurant is not just about its location. Over the last three decades the restaurant has forged its reputation as one of New Zealand’s top restaurants through an uncompromising belief in using only the freshest ingredients, the most talented chefs, and professional waiting staff. The menu at Sails is seafood focused, but also includes New Zealand’s finest beef and lamb. The full menu and all the details can be found on our website.
Reviewed 2 weeks ago

Food was well presented and tasted really good. The service however was lacking. Our waiter seemed to have a bad day and appeared on edge which made us feel uncomfortable. We had a bottle of Rose which was placed on the window shield rather then a bucket of ice. We then had to help ourselves to it. Took awhile to get someone to get us some salt as well. On a positive note we were greeted warmly and even though we were late we were made to feel welcome. Have been to the restaurant many times but this time our experience was disappointing which was mostly due to how our waiter handled the service.

Date of visit: September 2024
    • Value
    • Atmosphere
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    • Food
Review collected in partnership with www.restauranthub.co.nz
Thank rmt73217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sails Restaurant, Owner at Sails Restaurant, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to post a review. I'm sorry to hear that your night did not go as well as it should have. It is our practice not to place wine bottles on the tables, however you should not have had to help yourselves. This is most disappointing. A good opportunity to remind our staff of the level of service expected.
Once again, please accept our apologies for your experience. If you would like to discuss this in person please feel free to contact us directly, we would love to have a chat and we do hope this will not prevent you from returning again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (1,887)
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10 - 14 of 1,887 reviews

Reviewed 3 weeks ago

we went to Sails for a birthday celebration and had their 6 course meal option with matching wine. The food was divine and the wine matches perfect. The service was excellent and our waiter had a depth of knowledge about the wines and the food. While expensive it will be one of those life time memories.

Date of visit: September 2024
    • Value
    • Atmosphere
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    • Food
Review collected in partnership with www.restauranthub.co.nz
Thank Explorer15703412015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sails Restaurant, Owner at Sails Restaurant, responded to this reviewResponded 3 weeks ago

Thank you so much for this lovely review! How wonderful that we were able to help you make "life time memories"!
It's always an honor when someone choses to spend their special occasions with us. Many happy returns again for your special day.
We would love to see you again for the next one

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Reviewed 4 weeks ago

Lovely view of the Harbour and bridge. Great food and equally great service. Highlight was definitely the pan seared sea scallops which were the best I have ever tasted. For a lovely cocktail I would recommend the Sky Tower.

Date of visit: August 2024
    • Value
    • Atmosphere
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    • Food
Thank beverleys197
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sails Restaurant, Owner at Sails Restaurant, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to post this review. "The best you have ever tasted"! High praise indeed.
Thank you again. We hope to see you for some more scallops soon.

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Reviewed 4 weeks ago via mobile

Great views, great service and stunning food. We had the degustation menu. The food was beautifully presented. The first few dishes are quite small, but they build in size and you certainly won’t be leaving hungry. Just two suggestions: some bread with the ceviche would be awesome so you can mop up the delicious sauce/juices. And some more vegetables would be welcome. Overall a great evening, well worth the money.

Date of visit: August 2024
1  Thank LennyLH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sails Restaurant, Owner at Sails Restaurant, responded to this reviewResponded 4 weeks ago

Thanks Lenny. You're right about that, no one leaves hungry after the 6-course signature menu. I will pass your suggestions on to our Chef.
Glad you had a great evening. We hope to see you again soon, let us know if you want to add something extra next time, we will happily oblige.

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Reviewed 30 August 2024

As in the past the service and friendliness of the staff was excellent.
What a superb location to enjoy an interesting menu

Date of visit: August 2024
    • Value
    • Atmosphere
    • Service
    • Food
Review collected in partnership with www.restauranthub.co.nz
Thank ledlien
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sails Restaurant, Owner at Sails Restaurant, responded to this reviewResponded 31 August 2024

Thank you! Friendly is the aim, so good to hear me hit the mark for you.
We hope to see you again sometime soon

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