As a traveller I have often encounter situation where the service is based on how much you are willing to spend. This place takes it to a all new level. We stayed 3 times in this apartment complex and unfortunately the 3rd should be the last. The apartments are degrading as the amenities are not well taking care of. During our last stay of 3 weeks we had to deal with licking toilet upon our arrival. We were instructed to flush the thing a certain way so the noise would stop after 10 minutes. We had to insist to get this fixed which it was the next day in all fairness. Then the dishwasher wasn't working and upon requesting for it to be fixed as well I sensed we were starting to be looked at as annoying guest. I was told 2 days after that that the dishwasher was fixed only to find I had to put a recipient under it as the appliance was licking water all over the hardwood floor. Coffee and teas as well as soap are provided in the room. 1 very tiny bottle of shampoo for a 3 weeks stay. When I kindly ask for additional I was told I wasn't in a hotel which I found quite funny at 295$ per night. When you know the minimum stay is 3 nights and I assume it is pretty rare they have over 21 nights booked at once I would assume they could provide one additional shampoo bottle. Never mind I bought my own as well as tea and coffee. Finally upon checkout I asked whether I could put our luggage in an office or leave it in our apartment for 5 hours until we depart for the airport for a 27 hour flight journey. At this point I would let you guess what I was told: we are not a hotel. I booked my boyfriend and I a room at the Sofitel on our last night and checked out one day early. Of course no refund and the lady who was taking care of our stay could barely hide how happy she was we were finally out of her way. Best views of the wharf with the worst service possible. Might be back for the view with a few night stay in a hotel afterward just to remind me how civilized accommodation staff looks like...
- Official Description (provided by the hotel):
- Luxury 1, 2 & 3 bedroom self contained apartment accommodation with fabulous harbour views at Prince's Wharf, right on Auckland's waterfront - the perfect hotel alternative. Minimum 3 night stay.All apartments have fully equipped kitchen with dishwasher, fridge/freezer, oven, microwave, toaster and tea/coffee making facilities. Also Wi-Fi Internet, telephone, television, CD player/radio, cooling fan, heater, auto washer, clothes drier, iron and balcony with outdoor furniture. Secure on site car parking available on request. ... more less
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- Also Known As:
- Auckland Waterfront Serviced Apartments Hotel Auckland Central