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All reviewsthese apartmentsprince's wharfbeautiful apartmentbath apartmenthilton hotelbottle of sparkling winefull kitchenferry terminalperfect locationmaritime museumfirst floorair conditioningstore luggagewasher and dryerplace to staytea and coffeelong weekend
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Reviewed 16 February 2016

Beautifully clean and comfortable apartment. Spectacular view which was relaxing yet at times exciting with the life on the harbour at your doorstep.There was a welcome bottle of wine in the fridge and quality chocolates on the bed as well as milk and cereal ,tea and coffee selection. There was so much to see and do with a wide variety of eclectic dining venues within walking distance.Clear instructions on the counter made me feel that I was connected to help if required.

Stayed: February 2016, travelled solo
Thank Janette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

Thank you for your comments and giving us 5 out of 5. Glad you had a good look around and enjoyed the many dining venues. See you next time.

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Reviewed 15 February 2016 via mobile

Great location walking distance to everything in the CBD. We stayed in shed 24 room 50 it was a lovely spacious room with modern decor. Balcony views of the viaduct. Only down side was no air conditioning or ceiling fans and sea breeze wasnt enough to keep rooms cool.

Stayed: February 2016, travelled as a couple
2  Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

Thank you for your comments. It's a pity that we are still waiting for installer to put in air-conditioner, We ordered it, but he says he is run off his feet. Most of our apartments have it already but this owner only gave it to us the apartment to manage a little while ago. Probably happen this week.

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Reviewed 11 February 2016

Stayed as a party of 4 for 28 nights. We had to phone a number to have a member of the management team to meet us. After three phone calls we were still standing by the HSBC building waiting for someone to arrive............only they didn't know where we describing! It seemed strange that we tell them what we can see (bearing in mind they live in Auckland) only for them to say they don't know where that is!! In fact it was across the road to Princess Wharf where our apartment was. We made our way to Shed 24 where we were shown how to use a key fob for the left to get to our apartment No.49. Upon entering the apartment we had the wow factor with the view, it was fabulous. Telephone available, free calls within Auckland only. No free wifi. The apartment was spacious, with a kitchen area, which was well equipped with crockery, cutlery, saucepans etc, all you would have at home. Dishwasher with complimentary powder. Complimentary teas, coffee and chocolate were provided. We also had a complimentary bottle of bubbly and chocolates, which was a nice touch. There was laundry room with washing machine complimentary washing powder and also a dryer. We asked for a clothes airer as not all clothes can be out in the dryer, the management states that you cannot put any washing out on the balcony or by any of the windows or doors so we kept it in the laundry room. The lounge area had a three seater and a two seater sofa and an armchair, TV, DVD player and sky TV. It would have been nice to have a few DVDs to watch as we were there for a long stay. The apartment has 2 bedrooms. The master bedroom had a dressing room to which you walked through to a large bathroom which had 2 basins, shower, bath and toilet. Complimentary shampoo, conditioner and soap were provided along with a hairdryer. Heated towel rail and underfloor heating was nice to have too. The second bedroom had a bathroom opposite which had a single basin, toilet, and shower. Clean white towels available. Each bedroom had Windows and patio doors which opened wide to appreciate the lovely views. The downside for myself and my husband was our mattress................disgusting is all I can say. We only noticed it as we changed our bedding...................I did not want to get in the bed after seeing the state of the mattress!! This put a real negative feel to our stay. We spoke to Graham from the Management team about it, his wife Alison apologised profusely and informed us that she had spoken to the owners, they said it was a coffee strain!! Sorry the photos I have are not of a coffee stain!! Alison assured us that she has the owners permission to have a new mattress made so check the mattress if you are staying in that apartment. Alison did bring her own duck down mattress topper for us to use to keep us away from very badly stained mattress. Thank you Alison for that. Alison did also arrange for us to have 2 cleans a week instead of one as an apology for the mattress situation.

The apartment did have air con in the master bedroom and lounge but not in the second bedroom, which seems silly as it is a 2 bed apartment and it did get very hot in there. Graham did bring a fan to use, which my sister thanked him for. Perhaps have air con installed in bedroom 2?

The furnature in the apartment was scratched and stained which we pointed out. The wooden patio furnature consisted of 6 chairs which made a loud noise when you sat on them and a table, could do with a few sun loungers especially for longer stays.

Princess Wharf is situated in a great area. Easy to reach buses, trains and ferries. Sky Tower is a 20 min walk away, would recommend the Orbit revolving restaurant, great views and great dining.

We would stay in the apartment again providing the mattress has been changed, maybe the owner could take on board the other little things that would make long stay people that bit more comfortable please.

Room Tip: Not on the Hilton side as when the cruise liners are in they block your view and light into your room.
  • Stayed: January 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

Thank you for your feed back. You kept my staff busy and by the sound if you you have found them obliging and I am pleased you gave us 4 out of 5 and would stay again in the same apartment with minor improvements. We take your comments seriously. It was unfortunate that the arrival instructions were not clear or received by you as we go to great length to write to every every guest to let them know where to meet and tell them of our free call number 0800 287 123 We have had 1000's of people arrive over 15 years.

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Reviewed 10 February 2016

After a 12 hour train journey. The people meeting us did not give very good instructions.
We followered the instructions to the letterand ended up phoning them 3 times, one of these times we told them where we were and the buildings we could see and was told that they did not know where we were. We were not aware there was more than one wharf , this had not been explained to us Not a good start. We were not shown how to use anything properly other than the tv remotes. The sky remote did not work well and was replaced the next day. We had nowhere to hang washing up ( baring in mind we could not have washing in view of any windows or doors) . Had to ask for a clothes airer as our booking was for 24 nights so we would need to wash clothes. This was sorted quickly. The main problem we had was the mattress on the bed my sister and her husband were sleeping in. As we were changing our bedding we got to see the mattress.
It was disgusting with very large stains on the upper and underside. Although Alison was very apologetic and sorted it as best she could, it did have an effect on our stay. We have been assured that there is a new mattress on order so if you are put in apartment 49 then do check it out. We were asked if we would like to leave the apartment and gave a refund of what was left of our stay!! In the middle of the summer? As if we could do that.
The best thing about the apartment is the view followed by the space and that it is close to all amenities. The negatives only being serviced once a week(for long stays this is not enough). We were serviced twice a week in the end as a sweetener for all our problems.
The owner of this apartment should put themselves in the position of the customer.
Another thing for a long stay is the seating on the veranda, it is really uncomfortable and could also do with a few sun loungers.
We did however have a great time in Auckland and would stay in this apartment again as long as they can guarantee that all the problems have been sorted

Stayed: January 2016
Thank Dancer1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

Thank you for your feed back. You two sisters kept my staff busy and by the sound of it. You said you have found them obliging and would stay again in the same apartment with minor improvements. We take your comments seriously. It was unfortunate that the arrival instructions were not clear or received by you as we go to great length to write to every every guest to let them know where to meet and tell them of our free call number 0800 287 123 We have had 1000's of people arrive over 15 years. I am also pleased and you gave us 4 out of 5.

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Reviewed 6 February 2016

We thoroughly enjoyed our stay in the one bedroom apartment (Number 6) at Auckland Waterfront Serviced Apartments. The very friendly proprietors rent only a handful of the units in this large block of apartments on Princes Wharf, so there is no front desk or baggage room. We telephoned upon on arrival in Auckland and made arrangements to meet at the apartment at a designated time in the afternoon. Our flight arrived early in the morning so we took a chance and left our bags with the clerk at the Ferry Stop convenience store in the nearby Ferry Building (a sign on the door indicated he was willing to watch bags for a fee), and we spent a few hours sightseeing before check-in.

The apartment itself was perfect for us - high ceilings and comfortable furniture, along with a well appointed kitchen. Complimentary coffee and tea were on hand, together with a bottle of milk and a bottle of New Zealand sparkling wine - a very nice touch. The in-unit laundry machines came in handy, particularly because we were traveling with our young child who managed to go through several outfits each day.

The unit had a spectacular view of Auckland Harbor! Logistically, the location was great as well - walking distance to the ferry building and easy access to restaurants and transit. The Hilton was right next door, but we noticed two of the three nights we stayed, a giant cruise ship had pulled up next to the Hilton and blocked the views for most of the Hilton guests, while we enjoyed an unscathed view the entire time.

All in all, we were very pleased with our stay and would stay here again.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank Marek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

I enjoyed reading your great comments about our place and hopefully they will be helpful for others making a decision to come here and stay with us. Cheers

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