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All reviews these apartments prince's wharf beautiful apartment bath apartment hilton hotel full kitchen ferry terminal perfect location first floor air conditioning maritime museum store luggage washer and dryer place to stay long weekend large balcony easy walking distance
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Reviewed 11 February 2016

Stayed as a party of 4 for 28 nights. We had to phone a number to have a member of the management team to meet us. After three phone calls we were still standing by the HSBC building waiting for someone to arrive............only they didn't know where we describing! It seemed strange that we tell them what we can see (bearing in mind they live in Auckland) only for them to say they don't know where that is!! In fact it was across the road to Princess Wharf where our apartment was. We made our way to Shed 24 where we were shown how to use a key fob for the left to get to our apartment No.49. Upon entering the apartment we had the wow factor with the view, it was fabulous. Telephone available, free calls within Auckland only. No free wifi. The apartment was spacious, with a kitchen area, which was well equipped with crockery, cutlery, saucepans etc, all you would have at home. Dishwasher with complimentary powder. Complimentary teas, coffee and chocolate were provided. We also had a complimentary bottle of bubbly and chocolates, which was a nice touch. There was laundry room with washing machine complimentary washing powder and also a dryer. We asked for a clothes airer as not all clothes can be out in the dryer, the management states that you cannot put any washing out on the balcony or by any of the windows or doors so we kept it in the laundry room. The lounge area had a three seater and a two seater sofa and an armchair, TV, DVD player and sky TV. It would have been nice to have a few DVDs to watch as we were there for a long stay. The apartment has 2 bedrooms. The master bedroom had a dressing room to which you walked through to a large bathroom which had 2 basins, shower, bath and toilet. Complimentary shampoo, conditioner and soap were provided along with a hairdryer. Heated towel rail and underfloor heating was nice to have too. The second bedroom had a bathroom opposite which had a single basin, toilet, and shower. Clean white towels available. Each bedroom had Windows and patio doors which opened wide to appreciate the lovely views. The downside for myself and my husband was our mattress................disgusting is all I can say. We only noticed it as we changed our bedding...................I did not want to get in the bed after seeing the state of the mattress!! This put a real negative feel to our stay. We spoke to Graham from the Management team about it, his wife Alison apologised profusely and informed us that she had spoken to the owners, they said it was a coffee strain!! Sorry the photos I have are not of a coffee stain!! Alison assured us that she has the owners permission to have a new mattress made so check the mattress if you are staying in that apartment. Alison did bring her own duck down mattress topper for us to use to keep us away from very badly stained mattress. Thank you Alison for that. Alison did also arrange for us to have 2 cleans a week instead of one as an apology for the mattress situation.

The apartment did have air con in the master bedroom and lounge but not in the second bedroom, which seems silly as it is a 2 bed apartment and it did get very hot in there. Graham did bring a fan to use, which my sister thanked him for. Perhaps have air con installed in bedroom 2?

The furnature in the apartment was scratched and stained which we pointed out. The wooden patio furnature consisted of 6 chairs which made a loud noise when you sat on them and a table, could do with a few sun loungers especially for longer stays.

Princess Wharf is situated in a great area. Easy to reach buses, trains and ferries. Sky Tower is a 20 min walk away, would recommend the Orbit revolving restaurant, great views and great dining.

We would stay in the apartment again providing the mattress has been changed, maybe the owner could take on board the other little things that would make long stay people that bit more comfortable please.

Room Tip: Not on the Hilton side as when the cruise liners are in they block your view and light into your room.
  • Stayed: January 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

Thank you for your feed back. You kept my staff busy and by the sound if you you have found them obliging and I am pleased you gave us 4 out of 5 and would stay again in the same apartment with minor improvements. We take your comments seriously. It was unfortunate that the arrival instructions were not clear or received by you as we go to great length to write to every every guest to let them know where to meet and tell them of our free call number 0800 287 123 We have had 1000's of people arrive over 15 years.

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Reviewed 10 February 2016

After a 12 hour train journey. The people meeting us did not give very good instructions.
We followered the instructions to the letterand ended up phoning them 3 times, one of these times we told them where we were and the buildings we could see and was told that they did not know where we were. We were not aware there was more than one wharf , this had not been explained to us Not a good start. We were not shown how to use anything properly other than the tv remotes. The sky remote did not work well and was replaced the next day. We had nowhere to hang washing up ( baring in mind we could not have washing in view of any windows or doors) . Had to ask for a clothes airer as our booking was for 24 nights so we would need to wash clothes. This was sorted quickly. The main problem we had was the mattress on the bed my sister and her husband were sleeping in. As we were changing our bedding we got to see the mattress.
It was disgusting with very large stains on the upper and underside. Although Alison was very apologetic and sorted it as best she could, it did have an effect on our stay. We have been assured that there is a new mattress on order so if you are put in apartment 49 then do check it out. We were asked if we would like to leave the apartment and gave a refund of what was left of our stay!! In the middle of the summer? As if we could do that.
The best thing about the apartment is the view followed by the space and that it is close to all amenities. The negatives only being serviced once a week(for long stays this is not enough). We were serviced twice a week in the end as a sweetener for all our problems.
The owner of this apartment should put themselves in the position of the customer.
Another thing for a long stay is the seating on the veranda, it is really uncomfortable and could also do with a few sun loungers.
We did however have a great time in Auckland and would stay in this apartment again as long as they can guarantee that all the problems have been sorted

Stayed: January 2016
Thank Dancer1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

Thank you for your feed back. You two sisters kept my staff busy and by the sound of it. You said you have found them obliging and would stay again in the same apartment with minor improvements. We take your comments seriously. It was unfortunate that the arrival instructions were not clear or received by you as we go to great length to write to every every guest to let them know where to meet and tell them of our free call number 0800 287 123 We have had 1000's of people arrive over 15 years. I am also pleased and you gave us 4 out of 5.

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Reviewed 6 February 2016

We thoroughly enjoyed our stay in the one bedroom apartment (Number 6) at Auckland Waterfront Serviced Apartments. The very friendly proprietors rent only a handful of the units in this large block of apartments on Princes Wharf, so there is no front desk or baggage room. We telephoned upon on arrival in Auckland and made arrangements to meet at the apartment at a designated time in the afternoon. Our flight arrived early in the morning so we took a chance and left our bags with the clerk at the Ferry Stop convenience store in the nearby Ferry Building (a sign on the door indicated he was willing to watch bags for a fee), and we spent a few hours sightseeing before check-in.

The apartment itself was perfect for us - high ceilings and comfortable furniture, along with a well appointed kitchen. Complimentary coffee and tea were on hand, together with a bottle of milk and a bottle of New Zealand sparkling wine - a very nice touch. The in-unit laundry machines came in handy, particularly because we were traveling with our young child who managed to go through several outfits each day.

The unit had a spectacular view of Auckland Harbor! Logistically, the location was great as well - walking distance to the ferry building and easy access to restaurants and transit. The Hilton was right next door, but we noticed two of the three nights we stayed, a giant cruise ship had pulled up next to the Hilton and blocked the views for most of the Hilton guests, while we enjoyed an unscathed view the entire time.

All in all, we were very pleased with our stay and would stay here again.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank Marek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 24 February 2016

I enjoyed reading your great comments about our place and hopefully they will be helpful for others making a decision to come here and stay with us. Cheers

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Reviewed 23 January 2016

Now call me old fashioned, but when I see the phrase "serviced apartments", I suspect it means serviced apartments. As in, the apartment is serviced, i.e. cleaned, towels changed as required, washing up done, beds made etc. So, it was more than a little disappointing to find that at this location over a three day stay, no servicing of any kind takes place.

Which takes away something from their claims that it's just like staying in a hotel, but at a fabulously reduced cost. No it isn't.

Don't get me wrong. The apartment itself was spacious. Beautifully located close to activities, transport, restaurants and shopping, with views to die for over the harbour. A massive terrace, aircon, kitchen etc. But absolutely no service of any kind. You even have to take your rubbish to the disposal point yourself.

I have to say it didn't start well. Arriving clients ring a local number on arrival in Auckland so that someone can meet you at the location. Arriving jetlagged after a twenty seven hour journey, we couldn't persuade our phone to connect, but a friendly airport host got us in contact. When you are five minutes away we were told, call again on either of the two numbers you have. This our cab driver did. Both numbers gave an automated response suggesting that we email.

With rain pouring down, we then approached Shed 22, where we understood, our apartment was located. No access, unless we had a key card. We didn't have a card, nor was there anyone around to greet us.

I'll cut to the chase here. We tried 'phoning again. Response as before.

Fortunately, at this point, a passerby came to our rescue, suggesting we approach the Waterfront Management Office. Miraculously, the receptionist there was able to contact Graham (apartment rep) who turned up within a few minutes. She must have had access to a line that us mere mortals, otherwise known as customers, didn't!

Graham was completey oblivious to the distress this mismanagement had caused. I, frankly, couldn't bring myself to even acknowledge him. He just didn't seem to get the idea that being contactable and acting in a professional manner were the most basic of elements to get right.

To confound us even more, we were then shown to shed 24 - not shed 22, where we had been instructed to meet. Quietly discussing it after Graham had given us a brief tour of the apartment, we felt that had luck not conspired to put us in touch with the most helpful of characters, we might still be waiting outside shed 22 for Graham to appear!

In summary, we loved the apartment and its location. But is it worth twice the price of a nearby full service hotel? Leaving aside the servicing issue, if the people who are running this business, for that is what it purports to be, get their act together and devise a decent method of meeting and greeting, then it might indeed prove great value for money. But it seems to me that they have a way to go yet.

  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 274couldabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 31 January 2016

To whom this may concern ( unfortunately you have not given your name !!! )
If is with sincere regret that you have had this distressful time on check-in and we do sincerely apologise for the inconvenience caused. Unfortunately we had a very serious problem with our service provider Vodafone whom were experiencing major issues across the country at this time. We were extremely fortunate that the Princes Wharf Management office called us on our private landline when guests arrived as we were running blind, our phones were literally not ringing however 99% of our guests were most understanding and we are very disappointed that you have automatically made a very negative judgment on our greeting and hospitality. This is far from the truth. With reference to a serviced apartment we have provided you with the definition of a serviced apartment. A weekly service is provided and clearly stated on our website and the information provided in the apartment. This will be very helpful to you in the future when you are booking a serviced apartment.

DEFINITION OF A SERVICED APARTMENT :

In essence, this question is asking us to define the serviced apartment itself, in terms of its layout and the services that may be appended to it. What is it, in other words, that makes a place a serviced apartment; rather than a hotel room or a normal flat?
The first definition of a serviced apartment is clearly that it is serviced. It is, in other words, served by one or a number of staff members, whose role involves the upkeep or maintenance of the place: normally taking over domestic chores that may otherwise have been left to the occupants. In this respect, a serviced apartment is much like a room in a hotel. There are chamber staff in hotels to change linen and tidy rooms; in serviced apartments the same amenities are provided though on a more structured weekly basis.
The second element by which a service apartment is defined is its layout. This is where the “apartment” part comes into the equation. Unlike a room in a hotel, which normally consists of a bedroom with an ensuite shower room or bathroom, a serviced apartment features the full range of rooms a person would expect in a normal home.
These include a bathroom, and often en suite bathrooms as well; a living space; and a kitchen area – all in addition to, or separate from, the bedroom areas. The purpose of separating the elements of the apartment like this is to create a more homely or domestic environment, yet to retain the service aspects of the hotel.
It is, however, in the minutiae of the serviced apartment that we find the real defining characteristics. The kitchen will normally be stocked with the pots, pans and other cooking implements required to make food like one might get at home. These could include toasted sandwich makers; rice cooker; anything, in fact, that removes that hotel feeling and replaces it with something more domestically defined.
Why is it so important to draw a line between the serviced apartment and the hotel room? In basic terms, because a hotel room is designed for temporary accommodation while a serviced apartment is meant for a more long-term occupation.
The serviced apartment is built, normally, to accommodate people for anything up to six months. It may, in fact, be referred to as a short stay apartment for this reason: because in terms of apartment living, anything below a six month lease is automatically defined in this way. As such, the serviced apartment must use its amenities to get away from the transient feel and nature of a hotel room.
A hotel room, in essence, is used for sleeping. You stay in a hotel room – you live in a serviced apartment.
The amenities that define the serviced apartment may all, when you look at them from this point of view, be seen as items used to facilitate a normal life wherever possible. They have specifically been included to take the impermanent sheen away from the installation and render it more domestically appropriate.

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Reviewed 10 January 2016 via mobile

I stayed at the Auckland Waterfront Serviced Apartments for 2 weeks from Dec 21st. I phoned on my arrival in Auckland and was met at the apartment by Graeme. I was in shed 24, flat 1. It was a beautiful, modern apartment with fantastic views of the harbour, viaduct and harbour bridge. There was milk in the fridge and a bottle of wine. Lots of choice for tea and coffee in the cupboard. The kitchen was well-equipped and there was a washing machine and tumble drier in the bathroom. Eco-friendly washing powder and cleaning products were also provided.
The apartment was minutes from all the tourist attractions. The ferry terminal took less than a minute to get to. It was a 2 minute walk to Queen Street and supermarkets. I lived in Auckland many years ago but this was the first visit with my children so I knew what I wanted to do before I arrived. We spent time in Rotorua and again, easy access to the airport bus or coaches. Sitting on the balcony at any time of day was never dull with amazing views. There is some noise early in the morning with cleaners/workers outside but it didn't particularly bother us as it wasn't the type of holiday for sleeping in! The apartment wasn't serviced while we were there but again, it didn't worry me at all. I would highly recommend the apartment and location.

Stayed: December 2015, travelled with family
1  Thank Katy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
awsa, Owner at Auckland Waterfront Serviced Apartments, responded to this reviewResponded 31 January 2016

Hi Katy

Many thanks for your nice comments which we do appreciate. We hope you can return someday.

Kind Regards
The Team at Auckland Waterfront

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